DGR Store Lead

Goodwill Industries Of North Louisiana Inc; Alexandria (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill is seeking a supervisor to support store management by coordinating daily operations, including donations receiving and distribution, sales floor activities, product rotation, and janitorial work. The role requires supervising team members, ensuring adherence to procedures, and delivering excellent customer service in a fast-paced environment.

The position also covers audits, training, reports, and performance management, with a flexible schedule that may include opening, mid, and

Qualifications

• High school diploma/GED or equivalent required.
• Two years experience in a customer service oriented field.
• Six months of supervisory experience.

Responsibilities

• Assist in managing daily operations including receiving and distribution of donations.
• Oversee sales floor activities, product rotation, and janitorial work.
• Delegate daily assignments and ensure proper procedures are followed.
• Lead by example and maintain excellent customer service.
• Manage audits, training, reports, quality checks, and team performance.
• Flexibility to work opening, mid, and closing shifts.
• Must prepare, secure and make deposits as well as change orders.

Skills

Supervisory experience

Customer service

Education

High school diploma/GED or equivalent

Job description

Supports DGR Leadership by being an active member of the store management team. Assists in managing daily operations such as attending to the receiving and distribution of donations, sales floor activities, product rotation, janitorial work, delegation of daily assignments, implementing proper procedure, instilling a sense of urgency in the team, leading by example and ensuring all team member are providing excellent customer service. Manages audits, training, reports, quality check and performance of team members. Must have a flexible schedule in order to work a variety of opening, mid, and closing shifts. Required to prepare, secure and make deposits as well as change orders.Education and/or Experience:External Candidates: High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of supervisory experience.Internal Candidates: High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of Goodwill experience.Certificates, Licenses, Registrations: Possess a privately owned vehicle and valid license or must be able to access locations, possibly at a moments notice that may not be accessible by public transportation and does not violate any Goodwill cash handling policy/procedure. Certified forklift operator, or be able to obtain certification within three (3) months of hire, if required.Screenings: A background screening will be completed as a condition of employment.