DGR Store Lead (63354)

Goodwill Industries of North Louisiana Inc.; Shreveport (LA); On-site; USD 16,000 - 23,000; Full time

Job summary

Goodwill Store in Shreveport, LA is seeking a full-time Retail Supervisor to support store leadership and manage daily operations. You will oversee donations processing, sales floor activities, product rotation, and ensure excellent customer service.

A flexible schedule for opening, mid, and closing shifts is required. Responsibilities include directing audits, training, reports, quality checks, and evaluating performance of team members.

Qualifications

• High school diploma or GED required; two years in a customer service role.
• Six months of supervisory experience preferred.
• Internal candidates: six months of Goodwill experience.

Responsibilities

• Assist in managing daily store operations and leadership duties.
• Oversee receiving and distribution of donations.
• Supervise sales floor activities, product rotation, and upkeep.
• Delegate daily assignments and enforce procedures.
• Lead by example to ensure excellent customer service.
• Conduct audits, training, reporting, quality checks, and evaluate performance.

Skills

Customer service

Leadership

Supervisory experience

Education

High school diploma/GED

Job description

Job Details

Job Location: Pierremont Store - Shreveport, LA, Position Type: Full Time, Salary Range: $14.50 - $14.50Hourly, Job Category: Retail, Supports DGR Leadership by being an active member of the store management team. Assists in managing daily operations such as attending to the receiving and distribution of donations, sales floor activities, product rotation, janitorial work, delegation of daily assignments, implementing proper procedure, instilling a sense of urgency in the team, leading by example and ensuring all team member are providing excellent customer service. Manages audits, training, reports, quality check and performance of team members. Must have a flexible schedule in order to work a variety of opening, mid, and closing shifts. Required to prepare, secure and make deposits as well as change orders.

Qualifications

Education and/or Experience:

• External Candidates: High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of supervisory experience.


• Internal Candidates: High school diploma/GED or equivalent and two (2) years experience in a customer service oriented field and six (6) months of Goodwill experience.

Certificates, Licenses, Registrations

Possess a privately owned vehicle and valid license or must be able to access locations, possibly at a moments notice that may not be accessible by public transportation and does not violate any Goodwill cash handling policy/procedure. Certified forklift operator, or be able to obtain certification within three (3) months of hire, if required.

Screenings

A background screening will be completed as a condition of employment.