Keyholder - Outlet

Paycom - ATS; Orlando (FL); On-site; USD 19,000 - 23,000; Part time

Job summary

Goodwill in Orlando, FL seeks a Keyholder to ensure exceptional customer service, manage POS operations, and uphold security and inventory controls. The role supports store profitability by accurate cash handling and efficient shift management.

The position requires a high school diploma or GED, two years in retail, and at least one year in supervision. Evening/weekend availability may be necessary.

Qualifications

• High School diploma or GED required. Minimum two years in retail.
• One year of supervisory experience preferred.
• Basic computer skills including MS Word, Excel, Outlook.

Responsibilities

• Provide 100% world-class customer service.
• Open/close shifts, manage POS drawers, and document staff absences.
• Ensure loss prevention and risk management policies are followed.
• Keep store neat, clean, and safe for customers and staff.
• Assist in inventory control and rotation of merchandise.

Skills

Customer service

Cash handling

POS systems

Basic computer skills

Retail experience

Supervisory experience

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

Job description

SUMMARYThe primary responsibilities of the Keyholder - Outlet are to ensure world-class customer service, POS sales, facility security and maintenance, and processing merchandise. The Keyholder's goal is to ensure the efficient and cost-effective operation of the GICF retail stores through the security of corporate assets, customer relations, sale of donated goods, and accurate cash register operations, in order to maximize profitability and increase training opportunities.ESSENTIAL FUNCTIONS/DUTIES1. Ensures 100% world-class customer service2. Opens and closes as required including assigning POS drawers, providing change for cashiers, documenting Team Member absence, and assigning duties as applicable.3. Ensures loss prevention and risk management policies and procedures.4. Ensures a neat, clean, organized, and safe facility.5. Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory.6. Keeps abreast of merchandise knowledge, industry trends, and competitive pricing.7. Ensures statistical counts (i.e., donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner. Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports, and daily deposits in accordance with Goodwill's policies and procedures as required.8. Performs assigned duties within the framework of our Guiding Principles and Core Values.9. May be asked to participate in activities outside of Goodwill.10. Attends in-service and related training as assigned.11. Performs other duties as assigned.QUALIFICATIONS/COMPETENCIES1. Experience in business setting preferred.2. G.E.D. or high school diploma preferred.3. Basic computer skills required.PHYSICAL REQUIRMENTS1. Able to bend, reach and stand for extended periods of time and lift up to forty (40) pounds. May be required to lift heavier goods/items with the assistance of another team member.2. Able to perform tasks that require repetitive motion. Manual dexterity is required.SPECIAL REQUIREMENTS1. Must be willing and able to work evenings and weekends.2. Must have a reliable means of transportation.CRITICAL PERFORMANCE FACTORS1. Efficiency (Location vs goal)2. Transaction Value (Location vs goal)3. Donor Value (Location vs goal)4. Sales per Labor Hour vs LY (Location vs goal)5. Sales vs Budget (Location vs goal)6. Payroll as a percent of revenue (Location vs goal)7. Retention (New Hire 90-day retention and annual retention vs LY)8. Customer Service (Internal and External)9. Operations - GGC Internal Audit metric score10. Safety GGC Safety metric score11. Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues12. Quality of Work (Attitude, sense of urgency, image, productivity, individual safety performance)13. Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)14. Work Quantity One-Day Processing, consistently meets production count goalsEducation and/or Experience:High School education or equivalent is required. A minimum of two (2) years of retail and one (1) year of supervisory experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.Math Ability:Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Computer Skills:To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook.Supervisory Responsibilities:This position has supervisory responsibilities but no subordinate supervisors.Purchasing Authority:No Purchasing Authority