Lead

Goodwill of South Mississippi; Gulfport (MS); On-site; USD 16,000 - 23,000; Full time

Job summary

Goodwill of South Mississippi in Gulfport, MS is seeking a Lead, Full-Time Sales Associate to support daily operations at the donation-to-sales floor. You will greet customers, handle cash register transactions, assist with stocking and merchandising, and help maintain a clean, safe store environment.

This role requires reliable attendance, a positive attitude, and the ability to work evenings and weekends on a rotating schedule.

Qualifications

• High school diploma or GED preferred.
• Prior retail experience preferred.
• 6 months cashiering experience preferred.
• Good interpersonal skills and customer service.
• Ability to work as part of a team and maintain a positive attitude.

Responsibilities

• Provide world-class customer service and greet customers.
• Handle cash register operations and daily deposits.
• Maintain a neat, safe, and organized store environment.
• Assist with stocking, merchandising and rotation of merchandise.
• Follow loss prevention policies and contribute to a secure shopping area.

Skills

Customer service

Interpersonal skills

Teamwork

Positive attitude

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead

Full Time Sales Gulfport, MS, US

Salary Range: $14.00 To $14.00 Hourly

Status: Non-Exempt

MISSION CONTRIBUTION:

To ensure the efficient and cost-effective operation of the DGR through security of corporate assets, customerrelations, sale of donated goods, accurate cash register operations in order to maximize profitability and increase training opportunities.

FUNCTION:

Under the direct supervision of the Team Leader Coach and ATL is responsible for customer service, cash register sales, facility security and maintenance, greeting and assisting customers, bagging/wrapping merchandise, displaying merchandise, cleaning cash wrap area, counters, and front of store, hanging, stocking shelves and rotating merchandise.

SPECIFIC DUTIES :

• Ensures world-class customer service.
• Opens and closes DGR as required including assigning POS drawers, providing change for cashiers.
• Ensures loss prevention and risk management policies and procedures.
• Ensures a neat, clean, organized, and safe facility.
• Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory.
• Keeps abreast of merchandise knowledge, industry trends and competitive pricing.
• Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill's policies and procedures as required.
• Performs assigned duties within theframeworkofour GuidingPrinciples:
  • We are committed to providing world-class customer serviceto all ofourcustomers.
  • We are committed to a clean,neat, and organized store. The image of thestore reflectsGoodwill, themanager/TLC, and theteam.
  • Donors should begreetedin 10seconds.
  • We are committed to a fullstore with fullinventory.
  • Every time we touch a donation,something goodshould happen toit.
  • All donationsshould beprocessed within 24hours.
  • If you have a pile, you have aproblem.
  • Hard goods should bepriorityprocessed.
  • Material handlingequipment is for moving donations,notstorage.
  • Don' t fall in love with your donations rotation is criticaltosuccess.
  • Donor Value shouldincrease.
  • Profits shouldincrease.
• May beaskedto participate in activities outside ofGoodwill.
• Attends in-service and relatedtraining asassigned
• Performs other duties asassigned

QUALIFICATIONS:

• High school diploma orG.E.D.preferred
• Prior experiencein a retailenvironmentpreferred
• 6 monthsCashiering experiencepreferred
• Good interpersonal skills and customerservice
• Ability to perform theessential functions with orwithoutaccommodation
• Ability to develop and maintain effectiveworking relationship with team leader, teammembers, customers anddonors.
• Ability to work within a teamsituation.
• Ability to maintain a positive, friendly attitude and a neat, clean,and well-groomedappearance.

SPECIAL REQUIREMENTS:

• Must bewilling and able to work evenings and weekends, ona rotating schedule orwork schedule based onbusinessneeds

PHYSICAL REQUIREMENTS :

• Able to stand,bend andreach.
  • Able to lift, push, pull, carryorotherwise move upto twenty-five (25) poundswith nosupport regularly.Overtwenty-five (25) poundsrequestfor additional teammember assistance asneeded.

CRITICAL PERFORMANCE FACTORS (CPF)

• PRIDE
• Safety- DGR Safetymetricscore
• Attendance - Works schedule asassigned, notify leadership asneeded with norecurringissues
• Quality ofWork - (Attitude, sense ofurgency,image, productivity, individual safetyperformance)
• Customer Service(10 second ruleinternal and external customers, smile, integrity ofprocess and feedback)
• Transaction Value (Location vsindividual)
• Change round up asa % oftransactions (30% and higher than previousyear)
• Sales Floor Support - (Meets production standards asneeded ensuring freshinventory)
• Accuracy of registerinput
• Image (keeps cash wrap, sales floor clean, neat, safe, organized with fresh merchandise)