Supervisor - Retail

Goodwill Industries of San Diego County; Chula Vista (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Goodwill Industries of San Diego County seeks a Store Supervisor to help manage daily operations, open/close the store, oversee production and retail activities, and ensure policies are followed.

You will lead staff, deliver training, and foster a positive environment while focusing on accuracy in cash handling, sales reporting, and customer service. A HS diploma or GED and at least 1 year of supervisory retail experience are preferred.

Qualifications

• One year of supervisory experience.
• Retail experience preferred.
• High School Diploma or GED preferred.
• Basic computer skills including email, Word, and Excel.

Responsibilities

• Ensure excellent customer service is provided to customers and donors.
• Provides leadership, guidance, training and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals.
• Engages the staff and creates a positive work environment where employment relationship matters are minimum. Assist in preparing performance evaluations, 5-minute goal setting conversations, and work schedules.
• Responsible for maintaining store/department in clean, safe and organized fashion with merchandise appropriately displayed.
• Documents and reports any concerns or issues in a prompt and timely manner to management.
• Performs other duties as assigned.
• Supports the implementation of organizational initiatives such as 4DX methodology.

Skills

Leadership

Customer service

Staff development

Schedule management

Cash handling

Education

HS Diploma or GED

Tools

Microsoft Word

Excel

Email

POS system

Job description

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

POSITION SUMMARY

Assists the management team in the daily operations of the store. Daily duties will include some management functions, opening/closing store, overseeing production/retail operations, ensuring themselves/staff follows all policies and procedures.

Essential Functions Statements

• Ensures excellent customer service is provided to customers and donors.
• Provides leadership, guidance, training and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals.
• Engages the staff and creates a positive work environment where employment relationship matters are minimum.Assist in preparing performance evaluations, 5-minute goal setting conversations, and work schedules.
• Responsible for maintaining store/department in clean, safe and organized fashion with merchandise appropriately displayed.
• Documents and reports any concerns or issues in a prompt and timely manner to management.
• Performs other duties as assigned.
• Supports the implementation of organizational initiatives such as 4DX methodology.

SKILLS AND ABILITIES

Education

High School Graduate or General Education Degree (GED) preferred.

Experience

One year of supervisory experience. Retail experience preferred.

Computer Skills

Basic computer skills, Email, internet use, Microsoft word and Excel.

Certificates & Licenses

Having a CA Driver’s License, a driving record acceptable to Goodwill’s insurance company requirements, and an insured reliable vehicle is preferred.

Other Requirements

Ability to operate electronic cash register. Must be able to understand the basic principles of running a retail store Stocking, merchandise flow, quotas, cash handling, bank deposit procedures and sales reports. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.