DG Americas KAM E-Commerce

DOLCE&GABBANA; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

DOLCE&GABBANA is seeking a US Key Account Manager Ecommerce to lead distributor relations across the US with a strong focus on accelerating e-commerce. You will drive sell-in/sell-out, support strategic plans, and ensure execution aligned with brand objectives.

Based in Miami or New York, you will manage distributor accounts, develop account plans, and boost online visibility, assortment and performance. You will work cross-functionally with Marketing, Supply Chain and Finance to ensure

Qualifications

• Bachelor's degree required in business, Marketing, or related field.
• Minimum 10 years in sales, commercial, or key account management roles.

Responsibilities

• Manage US distributor relationships and drive e-commerce performance.
• Develop and implement account plans and growth initiatives by market.
• Drive sell-in and sell-out, achieve sales targets, and negotiate commercial terms.
• Lead cross-functional collaboration with Marketing, Supply Chain, and Finance to support launches and promotions.

Skills

Fluent English

Fluent Spanish

Education

Bachelor's degree in business, Marketing, or related field

Tools

Excel

Power BI

Job description

Job Purpose

The US Key Account Manager Ecommerce will be responsible for leading and developing the commercial relationship with distributors across US, with a strong focus on e-commerce acceleration. This role will drive sell-in and sell-out performance, support strategic business planning, and ensure strong execution across distributors and key online channels in line with brand objectives.

US KAM ECommerce

Department: Commercial Distributors/TR
Reports to: Distributors Director.
Location: Miami or New York

Key Responsibilities

Commercial Management

• Manage the commercial relationship with distributors across US (with knowledge of working with the North American Beauty Industry).
• Act as the main point of contact for all commercial matters related to the assigned accounts.
• Develop and implement account plans, commercial strategies, and growth initiatives by market.
• Drive sell-in and sell-out performance, ensuring achievement of sales targets and business objectives.
• Support negotiations and follow-up on commercial agreements, investment plans, and distributor-specific initiatives.

Business Management

• Lead the business within the distributor network, supporting growth and execution across the channel.
• Identify opportunities to strengthen online visibility, assortment, and overall digital performance.
• Support the development and execution of channel-specific commercial plans, promotional activities, and growth strategies.
• Monitor e-commerce performance and recommend actions to improve results and maximize business opportunities.

Business Planning and Analysis

• Monitor sales performance, analyze KPIs, and identify risks and opportunities across markets and accounts.
• Track sell-in, sell-out, inventory levels, and product availability to support healthy business development.
• Prepare business reviews, reports, and presentations for management, highlighting key results, action plans, and opportunities.
• Analyze market trends, competition, and channel dynamics to identify areas of opportunity and support decision-making.

Cross-functional Collaboration

• Partner closely with Marketing, Supply Chain, Finance, and other internal teams to ensure alignment and proper execution of launches, promotions, and commercial plans.
• Support assortment planning, promotional strategy, and commercial calendar execution across distributors.
• Ensure consistency in execution and alignment with brand objectives across markets and channels.

Operational Excellence

• Ensure smooth day-to-day management of assigned accounts.
• Follow up on orders, launches, product availability, and distributor needs to ensure timely execution.
• Maintain strong communication and coordination with internal and external stakeholders to support business continuity and account performance.

Requirements

• Bachelor’s degree in business, Marketing, or related field
• Minimum 10 years of experience in sales, commercial, or key account management roles
• Experience in beauty, luxury, consumer goods, or a related industry is preferred
• Experience managing distributors is strongly preferred
• Experience with US channels is a must.
• Strong proficiency in Excel, Power BI.
• Fluent in English and Spanish (nice to have).
• Willingness to travel as needed (30% aprox.)