DevSecOps Support Engineer – Code-Driven Troubleshooter

GitLab; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

GitLab is seeking a dedicated Support Engineer who thrives in a challenging, fast-paced environment. You will work across Self-managed and GitLab.com (SaaS) customers, diagnosing complex Linux-based issues and providing actionable solutions.

You’ll collaborate with Product and Engineering to ensure reproducible bug reports and contribute to improving our documentation and support workflows. This shift role involves 8-hour shifts across 4 weekdays and 1 weekend day, embedding within the

Qualifications

• Experience supporting complex software in Linux environments.
• Ability to reproduce bugs and collaborate with product and engineering.
• Willingness to contribute to documentation and process improvements.

Responsibilities

• Support a mix of Self-managed and GitLab.com customers.
• Debug issues using logs, traces, and system information.
• Contribute to code/docs and improve support processes.

Skills

Linux

Troubleshooting

Customer support

Code review

Tools

Git

GitLab

Job description

GitLab is seeking a dedicated Support Engineer who thrives in a challenging, fast-paced environment. You will work across Self-managed and GitLab.com (SaaS) customers, diagnosing complex Linux-based issues and providing actionable solutions.

You’ll collaborate with Product and Engineering to ensure reproducible bug reports and contribute to improving our documentation and support workflows. This shift role involves 8-hour shifts across 4 weekdays and 1 weekend day, embedding within the