DevSecOps Production Lead

Request Technology, LLC; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Request Technology, LLC is seeking an experienced Platform Operations Lead in Chicago to steer a 6-10-person L1/L2 team responsible for production support, incident management, and SLA enforcement. The role oversees runbooks, alert tuning, automation initiatives, and cross-team incident resolution to ensure reliable service delivery.

The position requires strong experience in regulated environments, deployment pipelines, Kubernetes, Kafka, and Vault, with a focus on reducing toil and improving

Qualifications

• 5+ years in hands-on environment operations or production support.
• Experience across deployment pipelines, container platforms, middleware, incident management, monitoring, release engineering, or scripting.
• Defined and enforced SLA frameworks in tiered support models (L1/L2/L3).
• Familiar with regulated production environments, change governance, and access controls.

Responsibilities

• Lead a team of 6-10 L1 and L2 support engineers.
• Manage scheduling for 24x7 production support coverage and on-call rotations.
• Conduct talent management: performance reviews, feedback, and goals.
• Ensure incident documentation: symptoms, diagnostics, resolution, RCA.
• Maintain runbook library and publish resolutions to L1.
• Lead alert tuning and noise reduction across monitoring tools.
• Drive automation and tooling to reduce toil and speed triage.
• Define, publish, and enforce SLA targets.
• Monitor SLA compliance in real time and escalate breaches.
• Lead incident response across deployments, middleware, and platform.
• Escalate complex incidents as Tier 3 across Platform, S&I, Security, App Dev.

Skills

Production operations

Incident management

SLA frameworks

Regulated environments

Tools

Harness

Jenkins

GitHub

Kubernetes

Kafka

HashiCorp Vault

Splunk

Dynatrace

Datadog

AppDynamics

Prometheus

Grafana

Job description

Request Technology, LLC is seeking an experienced Platform Operations Lead in Chicago to steer a 6-10-person L1/L2 team responsible for production support, incident management, and SLA enforcement. The role oversees runbooks, alert tuning, automation initiatives, and cross-team incident resolution to ensure reliable service delivery.

The position requires strong experience in regulated environments, deployment pipelines, Kubernetes, Kafka, and Vault, with a focus on reducing toil and improving