Hybrid DevOps Manager: Incident Lead & Platform Reliability

Request Technology, LLC; Chicago (IL); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Request Technology, LLC seeks a Manager of DevOps - Infrastructure and Applications Production Support in Chicago, IL. This hybrid role leads a 6–10 person team delivering 24/7 L1/L2 support for deployments, middleware, and platform operations.

You will coordinate incident response, triage, and RCA documentation, while driving automation and monitoring improvements across multiple tech stacks. You will manage cross-functional incident resolution, engage Platform/S&I/Security teams, and own the

Qualifications

• Minimum 5 years in environment operations, production support, or infrastructure operations.
• Experience across at least four areas: deployment pipelines, container platforms, middleware, incident management, monitoring, configuration, release engineering, scripting or platform operations.
• Proven ability to define and enforce SLA frameworks in a tiered support model (L1/L2/L3).
• Familiarity with regulated environments and change governance is a plus.
• Industry knowledge of environment operations, platform reliability, and automation practices.
• Willingness to shift work and be on-call (24x7) as needed.
• Previous people management or team lead experience is required.

Responsibilities

• Lead L1 and L2 engineers in incident response, triage, coordination, resolution, and post-incident reporting.
• Oversee analysis of incidents across deployments, middleware, and platform layers, coordinating with internal teams.
• Serve as Tier 3 escalation for complex incidents, directing resolution across Platform, S&I, Security, and App Dev teams.
• Own the full incident lifecycle from alert to RCA and permanent fix or workaround.
• Drive post-incident reviews for P1/P2 incidents ensuring root causes are identified and acted upon.

Skills

Leadership

Incident management

SLA frameworks

Team mentoring

On-call readiness

Cross-functional collaboration

Tools

Jenkins

Kubernetes

Kafka

HashiCorp Vault

Splunk

Dynatrace

Datadog

ServiceNow

Terraform (TFE)

Harness

Job description

Request Technology, LLC seeks a Manager of DevOps - Infrastructure and Applications Production Support in Chicago, IL. This hybrid role leads a 6–10 person team delivering 24/7 L1/L2 support for deployments, middleware, and platform operations.

You will coordinate incident response, triage, and RCA documentation, while driving automation and monitoring improvements across multiple tech stacks. You will manage cross-functional incident resolution, engage Platform/S&I/Security teams, and own the