Senior Production Support Lead Engineer

ntrs; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Job summary

Northern Trust in Chicago is seeking a Production Support Engineer to join our Wealth Management technology team. This highly visible role collaborates with application development, operations, and partners to implement solutions through agile practices and to manage production issues.

The ideal candidate will have 5–8+ years in application development/support, strong leadership and communication skills, and a solid understanding of modern cloud technologies.

Qualifications

• 5-8+ years of application development / support experience using modern technical frameworks

Responsibilities

• Lead production stability effort by preventing production issue and improve production stability.
• Familiar with ITIL Process and Project methodologies. Assist and drive Change/Incident/Problem Management process and Project releases
• Identify measures to improve applications stability and availability, sustain and improve cost efficiencies and productivity gains.
• Provide leadership and guidance to junior staff, fostering an environment that encourages employee participation, teamwork, and communication
• Consult with business unit partners to determine the most effective computer utilization to solve business problems or address business needs.
• Help direct systems projects, including project planning, management status reporting, systems specifications and implementation
• Help ensure compliance with all audit requirements including change control procedures and data security
• Manage and coordinate with onsite and offshore NT partners to Support applications and drive continuous improvement efforts
• Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues
• Responsible to attend on-call, after office hours including weekend to support High and Critical production issues

Skills

Production support

Incident management

ITIL processes

Cloud technologies

Leadership

Job description

Northern Trust in Chicago is seeking a Production Support Engineer to join our Wealth Management technology team. This highly visible role collaborates with application development, operations, and partners to implement solutions through agile practices and to manage production issues.

The ideal candidate will have 5–8+ years in application development/support, strong leadership and communication skills, and a solid understanding of modern cloud technologies.