DevOps Platform Manager — Lead 24/7 Incident Response

Request Technology, LLC; Chicago (IL); Hybrid; USD 170,000 - 200,000; Full time

Job summary

Request Technology, LLC in Chicago is seeking a Manager, Software Engineering DevOps to lead a team of 6-10 engineers and oversee 24/7 support across L1–L3. You will manage incident response, deployment pipelines, and platform operations within a hybrid on-site/remote work model.

The role commands a salary of $170,000–$200,000 with a 15% bonus and requires no sponsorship or OPT. Hybrid schedule: 3 days onsite, 2 days remote.

Qualifications

• Minimum 5 years of hands-on environment operations, production support, or infrastructure operations experience.
• Experience across deployment pipelines, container platforms, middleware, incident management, monitoring, automation, and platform operations.

Responsibilities

• Lead L1 and L2 support engineers in incident response activities including triage, investigation, coordination, resolution, closure, and post-incident reporting.
• Oversee analysis of environment incidents across deployments, middleware, and platform layers and coordinate responses with internal teams.
• Serve as Tier 3 escalation point for complex incidents across Platform (k8s, Kafka, TFE), S&I, Security, and App Dev teams.
• Own the full incident lifecycle from first alert to RCA and permanent fix or workaround.
• Drive post-incident reviews for all P1 and P2 incidents ensuring root cause is identified and addressed.

Skills

Leadership

Incident Management

SLA Frameworks

Team Leadership

Tools

Kubernetes

Kafka

Vault

Splunk

Dynatrace

Datadog

Jenkins

GitHub

ServiceNow

Job description

Request Technology, LLC in Chicago is seeking a Manager, Software Engineering DevOps to lead a team of 6-10 engineers and oversee 24/7 support across L1–L3. You will manage incident response, deployment pipelines, and platform operations within a hybrid on-site/remote work model.

The role commands a salary of $170,000–$200,000 with a 15% bonus and requires no sponsorship or OPT. Hybrid schedule: 3 days onsite, 2 days remote.