DevOps Operations Engineer II - Tier 1/2 Support

Hana Cloud Solutions LLC; Carlstadt (NJ); On-site; USD 87,000 - 119,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401(k) with up to 5% match

Life Insurance and AD&D

Company-provided lunch

Paid time off & Holidays

Job summary

Hana Cloud Solutions LLC is seeking a versatile IT Operations & QA specialist in New Jersey to provide Tier 1 support, monitor systems, and perform testing. The role requires collaborating with store operations, logging incidents, and assisting with on-call duties.

You will validate data through basic SQL checks, monitor batch jobs, and support ERP/POS environments. Growth opportunities include ITIL practices and cross-functional exposure.

Qualifications

• Bachelor’s degree in Computer Science, Data Science, Information Technology, or related discipline.
• 1–3 years of experience in IT operations, system support, QA, or application support.
• System operations and application support fundamentals.
• System monitoring tools, logs, and alerts.
• Functional and regression testing.
• Incident tracking and triage processes.
• Familiarity with ERP and retail store systems (POS).
• ITIL Foundation is a plus, bilingual in Korean and English preferred.

Responsibilities

• Provide Tier 1 support and assist with Tier 2 issues; log, triage, and track incidents and service requests.
• Monitor dashboards, alerts, and logs per runbooks; participate in on-call as secondary support.
• Execute functional and regression tests using defined test cases and reproduce reported issues.
• Monitor batch jobs and interfaces; run basic SQL queries to validate data.
• Support release validation and perform post-deployment checks.
• Coordinate with store operations; accompany on-site visits; escalate unresolved issues to Tier 2 or senior engineers.

Skills

System monitoring

Incident management

Testing (functional & regression)

Bilingual: Korean & English

ERP & POS familiarity

Education

Bachelor’s degree in CS/DS/IT

Tools

ERP systems

POS systems

Job description

Hana Cloud Solutions LLC is seeking a versatile IT Operations & QA specialist in New Jersey to provide Tier 1 support, monitor systems, and perform testing. The role requires collaborating with store operations, logging incidents, and assisting with on-call duties.

You will validate data through basic SQL checks, monitor batch jobs, and support ERP/POS environments. Growth opportunities include ITIL practices and cross-functional exposure.