DevOps & IT Operations Associate II

Hana Cloud Solutions; Carlstadt (NJ); On-site; USD 87,000 - 119,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Life Insurance

Lunch provided

PTO & Holidays

Job summary

Hana Cloud Solutions in New Jersey is seeking an IT operations/support professional to handle Tier 1 maintenance, testing, monitoring, and on-call shadow support. You will coordinate with store operations, perform basic data validation, and assist senior engineers on escalated issues.

Requirements include a B.A./B.S. in a related field, 1–3 years in IT operations or QA, familiarity with ERP/POS systems, and bilingual Korean/English preferred.

Qualifications

• 1–3 years of experience in IT operations, system support, QA, or application support.
• System operations and application support fundamentals.
• System monitoring tools, logs, and alerts.
• Functional and regression testing.
• Incident tracking and triage processes.
• Familiarity with ERP and retail store systems (POS).
• ITIL Foundation is a plus.

Responsibilities

• Maintenance: Provides Tier 1 support and assists with Tier 2 issues; logs, triages, and tracks incidents and service requests.
• Maintenance: Monitors dashboards, alerts, and logs following runbooks and participates in on-call as secondary (shadow) support.
• Development: Executes functional and regression tests using defined test cases and reproduces reported issues.
• Data Engineering: Monitors batch jobs and interfaces and runs basic SQL queries to validate data.
• CI/CD: Supports release validation and performs post-deployment checks.
• Collaboration: Coordinates with store operations, including accompanying on-site visits, and escalates unresolved issues to Tier 2 or senior engineers.

Skills

IT operations experience

Testing fundamentals

Incident triage

ERP/POS familiarity

Bilingual (Korean/English)

ITIL awareness

Education

B.A. or B.S. in Computer Science, Data Science, Information Technology, or related

Tools

Monitoring tools

Job description

Hana Cloud Solutions in New Jersey is seeking an IT operations/support professional to handle Tier 1 maintenance, testing, monitoring, and on-call shadow support. You will coordinate with store operations, perform basic data validation, and assist senior engineers on escalated issues.

Requirements include a B.A./B.S. in a related field, 1–3 years in IT operations or QA, familiarity with ERP/POS systems, and bilingual Korean/English preferred.