Device Support Intern — Windows & Office 365 Helpdesk

Dominion Energy; Innsbrook (VA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Paid time off

Job summary

Dominion Energy is seeking students to participate in our internship program. This role provides hands-on IT support experience in a professional utility environment, with competitive hourly compensation and a comprehensive benefits package.

You will help resolve customer inquiries and tickets, assist with Windows11 and Office 365 support, and coordinate with IT groups to ensure smooth service. Candidates must be able to lift 50 lbs and commute to the designated site.

Qualifications

• Pursuing a 4-year Bachelor's degree in Information Systems, Cyber Security, Computer Science, Computer Engineering, or related field.
• Minimum GPA of 2.5.
• Rising junior with anticipated graduation in 2028 or later.

Responsibilities

• Provide expert and creative solutions to user problems to ensure customer satisfaction and productivity.
• Research, resolve, and respond to complex questions via telephone, tickets, or emails, providing support on electronic services.
• Support software as described in triage documentation; proficient with Windows11 and Office 365.
• Must coordinate closely with IT infrastructure and support teams.
• Demonstrate strong computer knowledge; learn and utilize IT software programs.
• Demonstrate customer service and problem-solving skills; familiarity with PC hardware, imaging, and network monitoring tools.

Skills

Customer service

Problem solving

Communication skills

Teamwork

Independent work

Physical stamina

Education

Bachelor's degree in Information Systems, Computer Science, Cyber Security, Computer Engineering, or related field

GPA 2.5 minimum

Rising junior; graduation 2028 or later

Tools

Windows 11

Office 365

Job description

Dominion Energy is seeking students to participate in our internship program. This role provides hands-on IT support experience in a professional utility environment, with competitive hourly compensation and a comprehensive benefits package.

You will help resolve customer inquiries and tickets, assist with Windows11 and Office 365 support, and coordinate with IT groups to ensure smooth service. Candidates must be able to lift 50 lbs and commute to the designated site.