Intern – Email Admin/Client Support

Austin Community College; Richmond (VA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Paid holidays

Tuition reimbursement

Job summary

A leading energy provider is seeking an enthusiastic intern for their Email administration team in Richmond, VA. The role provides hands-on experience in managing Email environments, troubleshooting issues, and supporting IT infrastructure. Candidates should be pursuing a Bachelor's degree in relevant fields. Applicants will develop technical skills and gain valuable industry exposure while contributing to team projects and technical documentation.

Qualifications

• Must have strong interest in IT systems administration.
• Excellent problem-solving, communication, and technical writing skills required.
• Familiarity with desktop operating systems and email systems is essential.
• Experience with enterprise platforms like Microsoft 365 is a plus.
• Basic proficiency in at least one scripting language is necessary.

Responsibilities

• Assist with Outlook and OWA issues.
• Troubleshoot email connectivity problems.
• Support secure webmail functions such as password resets.
• Manage technical documentation and workflow diagrams.
• Participate in team meetings and contribute to projects.

Skills

IT systems administration

Problem-solving skills

Communication skills

Technical writing skills

Basic networking

Email systems

Scripting language proficiency

Education

Currently pursuing a 4-year Bachelor's degree in Information Systems, Cyber Security, Computer Science, or related field

Tools

Microsoft Outlook

Microsoft Teams

SharePoint

ServiceNow

Splunk

Job description

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Intern - Email Admin/Client Support - Richmond VA or Columbia SC

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career.Review the position below and apply today.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

Job Summary

We are seeking a motivated and enthusiastic intern to join our Email administration team. As an intern, you will gain hands‑on experience in managing Email environments, troubleshooting issues, and supporting our IT infrastructure. This is an excellent opportunity to develop your technical skills and gain valuable industry experience.

Key Responsibilities

• Assisting with issues in Outlook and Outlook Web Access (OWA)
• Troubleshooting email connectivity problems
• Configuring email client settings such as:
  • Out of Office replies
  • Message and mailbox folder management
  • Archiving and encryption
  • Handling attachments
  • Booking rooms and other client features
• Supporting secure webmail functions:
  • Password resets
  • Sending and receiving secure messages

Additional responsibilities include:

• Managing and validating technical documentation, operational procedures, workflow diagrams, email metric reports, and user job aids
• Identifying and escalating support tickets to the appropriate teams as needed
• Participate in team meetings and contribute to ongoing projects.

Required Knowledge, Skills, Abilities & Experience

• Strong interest in IT systems administration
• Excellent problem-solving, communication, and technical writing skills
• Familiarity with desktop operating systems, basic networking, cybersecurity, file sharing, and email systems
• Basic understanding of enterprise platforms such as Microsoft 365, Azure, Exchange, VDI, and Windows Server is a plus
• Experience using IT tools like Exchange Microsoft Outlook, Microsoft Teams, SharePoint, ServiceNow, Splunk is a plus
• Basic proficiency in at least one scripting language (PowerShell, PowerCLI, Python, etc.)
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.
• Eagerness to learn and adapt to new technologies.

Education Requirements

• Must be currently pursuing a 4‑year Bachelor's degree from an accredited college or university in Information Systems, Cyber Security, Computer Science, Computer Engineering, or related field.
• Students must have a minimum GPA of 2.5.
• Students should have an anticipated graduation date of 2027 or later.

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

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