IT Support Intern: Windows 11 & Office 365 Help Desk

Dominion Energy; Glen Allen (VA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Vacation

401k retirement plans with matches

Paid holidays

Tuition reimbursement

Bonus eligibility

Sick leave

Disability insurance

Job summary

Dominion Energy is seeking students to participate in our internship program in Glen Allen, Virginia. This internship offers hands-on IT support experience within a real utility environment and exposure to customer-facing service.

You will handle complex inquiries, assist with triage documentation, and collaborate with IT infrastructure and support teams. Strong communication and a willingness to learn are essential, as is the ability to lift up to 50 lbs and work within safety standards.

Qualifications

• Pursuing a 4-year Bachelor's degree in Information Systems, Cyber Security, CS, or a related field.
• Minimum GPA 2.5.
• Rising junior with anticipated graduation 2028 or later.

Responsibilities

• Provide expert and creative IT solutions to improve customer satisfaction and productivity.
• Research, resolve, and respond to complex questions via phone, tickets, or email.
• Support software as described in triage docs with Windows11 and Office 365 knowledge.
• Coordinate closely with IT infrastructure and support teams.

Skills

Customer service

Problem solving

Windows 11

Office 365

Team communication

Physical strength

Education

Pursuing Bachelor's degree in Information Systems / CS / IT

Job description

Dominion Energy is seeking students to participate in our internship program in Glen Allen, Virginia. This internship offers hands-on IT support experience within a real utility environment and exposure to customer-facing service.

You will handle complex inquiries, assist with triage documentation, and collaborate with IT infrastructure and support teams. Strong communication and a willingness to learn are essential, as is the ability to lift up to 50 lbs and work within safety standards.