Developmental Disabilities Program Manager

ViaQuest; Zanesville (OH); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

401k

Job summary

ViaQuest is seeking a dedicated professional in Zanesville, OH to coordinate and supervise residential support services for individuals with developmental disabilities. You will manage plans, appointments, and daily operations while ensuring top-tier customer service and community engagement.

Ideal candidates bring at least 3 years in the field, a HS diploma, and strong communication and supervisory skills to lead teams and optimize outcomes for those served.

Qualifications

• Strong customer service and communication skills required.
• Supervisory or management experience preferred.
• Displays strong communication skills with excellent decision-making and time-management.

Responsibilities

• Ensure individuals receive quality services and are engaged with the community.
• Coordinate and manage all services and supports for individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensure implementation, including training and assessing effectiveness.
• Collaborate with all members of the service team to ensure great communication and customer service.
• Supervise Direct Support Professionals and ensure thorough training and high-quality service.
• Monitor staffing hours to ensure appropriate coverage for all shifts.
• Provide excellent customer service to individuals served, families/guardians, the county board, and all service team members.

Skills

Customer service

Communication

Time management

Decision making

Supervisory experience

Education

High school diploma/GED

Job description

A Great Opportunity /$48,000 per year / Full Time/ On Call Required / Zanesville, OH (Muskingum County)!

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED or higher.
• Minimum of 3 years of experience in the field of developmental disabilities
• Strong customer service and communication skills.
• Supervisory or management experience preferred.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).