Developmental Disabilities Program Manager

Day & Employment Services; Steubenville (OH); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Paid training

Medical insurance

401k

Job summary

ViaQuest Residential Services in Steubenville, OH is seeking a full-time on-call supervisor to oversee supports for individuals with developmental disabilities. You will coordinate services, manage staff, and ensure quality engagement with families and the service team.

Responsibilities include coordinating medical appointments, behavior support strategies, training staff, monitoring shifts, and delivering excellent customer service to participants, guardians, and county partners.

Qualifications

• High school diploma/GED or higher.
• Minimum of 3 years of experience in the field of developmental disabilities.
• Strong customer service and communication skills.
• Supervisory or management experience preferred.
• Displays strong communication skills and possess excellent decision‑making and time‑management skills.

Responsibilities

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Skills

Customer service

Communication

Leadership

Education

High school diploma or GED

Job description

A Great Opportunity /$48,000 ~ $50,000 per year / Full Time/ On Call Required /

At ViaQuest Residential Services we provide quality support and services to individuals with developmental disabilities in their homes.

Responsibilities may include:

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements for this position include:

• High school diploma/GED or higher.
• Minimum of 3 years of experience in the field of developmental disabilities
• Strong customer service and communication skills.
• Supervisory or management experience preferred.
• Displays strong communication skills and possess excellent decision‑making and time‑management skills.

What ViaQuest can offer you:

• Paid training.
• Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).