Development Product Owner – Mid Level

Jobtailor

Arizona

On-site

USD 90,000 - 150,000

Full time

6 days ago

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Job summary

Jobtailor is seeking a Product Owner to join a SAFe Agile team supporting Contact Center Technology. You will shape the product roadmap, translate business needs into features, and own backlog priorities across one or more teams.

You will define testable user stories with clear acceptance criteria, collaborate with cross-functional partners, and ensure delivery aligns with business goals and risk controls. UAT and production validation are core parts of the role.

Qualifications

Bachelor’s degree or 4 years of relevant education/experience
4 years of experience in process improvement, project delivery, business/requirements analysis, or related operations/product line
2 years of experience as a Product Owner or in a closely related product role
Experience presenting product vision, roadmaps, and insights to executives
Ability to translate technical information into business impact
2 years of experience using Jira
Proficient with Microsoft Office, databases, and PM tools
Proficient with Agile and Waterfall methodologies
Experience gathering requirements and writing user stories
Analytical and problem-solving skills
Must not require immigration sponsorship
Strong acumen in contact center operations
Experience integrating third-party vendor applications in a product ecosystem
Hands-on experience with contact center apps including voice/telephony, WFM, QM platforms

Responsibilities

Represent the business on a SAFe Agile team supporting Contact Center Technology
Shape the product roadmap and translate business needs into features and user stories
Write, refine, accept, and prioritize stories and features
Own and maintain prioritized backlogs for one or more Agile teams
Define complete, consumable, and testable user stories with acceptance criteria
Review and accept IT and/or business development output
Represent the customers’ perspective throughout the product delivery cycle
Collaborate with UX, designers, BAs, developers, testers, and stakeholders
Translate business requirements from relevant business processes
Manage dependencies and delivery challenges
Prepare the business for change with tactics and metrics for benefits, adoption, and risk
Execute UAT and production validation
Contribute to Agile teams across multiple domains
Identify, measure, monitor, and control risks per policies

Skills

Product Ownership

Agile Methodologies

Jira Proficiency

Business Requirements Analysis

Contact Center Operations

Education

Bachelor’s degree or equivalent

Tools

Jira

Microsoft Office

Agile Tools

Project Management Tools

Contact Center Applications

Job description

Represent the business on a SAFe Agile team supporting Contact Center Technology
Shape the product roadmap and translate business needs into features and user stories
Write, refine, accept, and prioritize stories and features
Own and maintain prioritized backlogs for one or more Agile teams
Define complete, consumable, and testable user stories with acceptance criteria
Review and accept IT and/or business development output
Represent the customers’ perspective throughout the product delivery cycle
Collaborate with UX partners, designers, business analysts, developers, testers, business owners, subject matter experts, vendors, sponsors, stakeholders, and IT
Translate business requirements from relevant business processes
Manage dependencies and address delivery challenges
Prepare the business for change and provide tactics and metrics for benefits, adoption, and risk
Execute user acceptance testing and production validation
Contribute to Agile teams at the project level across multiple business or system domains
Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Requirements

Bachelor’s degree; OR 4 years of relevant education and/or experience
4 years of experience in process improvement, project delivery, business/requirements analysis, or directly related supported business operations/product line
2 years of experience as a Product Owner or in a closely related product role
Demonstrated success presenting product vision, roadmaps, and key insights to executive leadership
Ability to translate technical information into business impact
2 years of experience using Jira
Proficient knowledge of Microsoft Office products, applicable databases, and project management tools
Proficient knowledge of Agile and Waterfall methodologies
Experience analyzing business requirements and identifying opportunities to streamline business processes in accordance with risk management and regulatory requirements
Proficient understanding of Process Engineering methodologies and Change Management practices
Experience gathering business requirements, process flows, and use cases; writing user stories; and following the development process through user story acceptance
Analytical and problem-solving skills
Must not require immigration support or visa sponsorship, including H-1B, TN, or STEM OPT Training Plans
Strong acumen in contact center operations
Experience integrating third-party vendor applications within a product ecosystem
Hands‑on experience with contact center applications, including voice/telephony systems, WFM solutions, and QM platforms

Core Competencies

Demonstrates expertise in Agile methodologies and product ownership, with a strong ability to translate business needs into actionable user stories and features. Proficient in managing backlogs, executing user acceptance testing, and collaborating with cross‑functional teams to drive product delivery and process improvement.

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