Development Operations Specialist

Cooley Dickinson Hospital; Northampton (MA); On-site; USD 37,000 - 53,000; Full time

Job summary

Mass General Brigham’s Development Office seeks a Development Associate to support the Cooley Dickinson Development Team in Northampton, MA. The role administers post-award grants, generates donor lists from the CRM, processes mail and donations, and manages donor acknowledgements on-site five days weekly.

Responsibilities include managing the donor communications platform, supporting fundraising events, and ensuring accurate data across systems.

Qualifications

• Bachelor's Degree preferred.
• Strong verbal and written communication skills.
• Organizational, time management, problem solving, and project management skills.
• Command of Word, PowerPoint, Excel and Outlook, or the ability to learn them quickly.
• Proficiency with videoconferencing platforms (Zoom and Teams preferred).
• Proficiency with data entry or data management in a database (Blackbaud CRM or Raiser's Edge preferred).
• Attention to detail, creativity, and strong work ethic.
• Desire and motivation to learn about the organization and fundraising.
• Awareness of personal work styles in self and others.
• Adaptability and flexibility in times of shifting priorities.
• Ability to work collaboratively with diverse audiences.
• Mission driven.

Responsibilities

• Partner with the Grants & Stewardship Officer to administer the post-award grants process.
• Generate mailing and email lists from the donor database.
• Process mail and manage daily donation deposits.
• Coordinate and review daily and weekly donor acknowledgements.
• Manage the email communications platform, including creating emails based on information provided by program managers, scheduling emails, and maintaining the integrity of donor data between the platform and the donor database.
• Oversee the platform used by community members fundraising for Cooley Dickinson.
• Assist in the processing of charitable gifts and pledges, providing thorough backup information and documentation in a timely manner.
• Assist with daily administrative activities, including attending to constituent phone and email inquiries as needed.

Skills

Verbal & written communication

Organizational skills

Time management

Problem solving

Project management

Attention to detail

Adaptability

Collaboration

Fundraising knowledge

Education

Bachelor's degree preferred

Tools

Blackbaud CRM

Raiser's Edge

Excel

PowerPoint

Outlook

Zoom

Teams

Job description

Mass General Brigham’s Development Office seeks a Development Associate to support the Cooley Dickinson Development Team in Northampton, MA. The role administers post-award grants, generates donor lists from the CRM, processes mail and donations, and manages donor acknowledgements on-site five days weekly.

Responsibilities include managing the donor communications platform, supporting fundraising events, and ensuring accurate data across systems.