Development Operations Manager

School-District-of-Philadelphi; Philadelphia (Philadelphia County); On-site; USD 64,000 - 90,000; Full time

Job summary

The Philadelphia School is seeking a Development Operations Manager to build and maintain the operational systems that support meaningful philanthropy, community engagement, and long-term institutional success. You will partner with the Advancement, Finance, and Admissions offices to maintain data integrity and to provide analytics that inform fundraising decisions.

You will manage gift processing and acknowledgments, dashboards, and donor recognition, while supporting stewardship initiatives

Qualifications

• Bachelors degree required.
• 35 years advancement experience in school or non-profit setting.
• Experience administering Veracross or another CRM.
• Excellent data entry, reporting, and accuracy.
• Ability to draft personalized donor communications.
• Strong multitasking and deadline management.
• Professional, collaborative attitude and discretion with confidential information.
• Willingness to attend occasional evening/weekend events.
• Commitment to equity, inclusion, and cultural competency.

Responsibilities

• Develop and manage Veracross as the system of record for development activities, including data standards, campaigns, funds, events, forms, and constituent records.
• Perform data imports, audits, and ongoing database maintenance; train staff on Veracross usage.
• Process charitable gifts, pledges, matching gifts, and stock gifts; ensure timely gift acknowledgments and tax receipts; lead monthly finance reconciliation; prepare audits documentation.
• Create dashboards, reports, and analyses to inform fundraising strategy; generate donor lists, segmentation reports, and campaign performance reports; prepare annual donor recognition lists.
• Coordinate donor acknowledgment workflows, donor recognition, stewardship communications, and wealth screening support.
• Manage event registration systems and attendee tracking; prepare reports, seating charts, name badges, and gift processing; support logistics for Advancement events.
• Collaborate with Finance, Admissions, and Communications to ensure accurate data and coordinated workflows; recommend process improvements; participate in school-wide initiatives; provide back-up front desk support.

Skills

Attention to detail

Data reporting

Donor communications

Project management

Confidentiality

Team collaboration

Event coordination

Education

Bachelors degree

Tools

Veracross CRM

Job description

Position Summary:The Philadelphia School is seeking a collaborative, detail-oriented professional to serve as its Development Operations Manager. This is an exciting opportunity to play a central role in advancing the mission of a vibrant, progressive independent school by building the operational systems and processes that support meaningful philanthropy, community engagement, and long-term institutional success. Working closely with the Director of Advancement and colleagues across the school, this position offers the opportunity to make a visible impact while helping to strengthen a culture of generosity and belonging.The Development Operations Manager partners closely with the Advancement, Finance, and Admissions offices to develop efficient processes, maintain data integrity, and provide meaningful analysis that supports fundraising strategy and decision-making. This role also manages gift acknowledgments, donor records, campaign and event set-up, reporting, and database management, while supporting the successful execution of fundraising and stewardship initiatives.Core Job Duties & Responsibilities (in priority order)Duty / ResponsibilityDevelopment Operations & Database ManagementServe as the primary administrator and subject matter expert for Veracross, our system of record for development activities.Establish and maintain data standards, policies, and best practices.Manage campaigns, appeals, funds, events, online forms, and constituent records.Perform data imports, audits, and ongoing database maintenance.Train and support staff in the effective use of Veracross.Gift Administration & Financial ManagementProcess all charitable gifts, pledges, matching gifts, and stock gifts.Ensure timely gift acknowledgments and tax receipts.Lead monthly reconciliation with the Finance office.Prepare documentation for audits and fiscal year-end reporting.Reporting & AnalyticsDevelop dashboards, reports, and data analyses that inform fundraising strategy.Create prospect lists, segmentation reports, and campaign performance reports.Prepare annual donor recognition lists and impact reports.Stewardship & Constituent EngagementCoordinate donor acknowledgment workflows.Maintain accurate donor recognition.Support stewardship communications and personalized donor materials.Assist with donor research and wealth screening.Fundraising Events & Operational SupportManage event registration systems and attendee tracking.Prepare reports, seating charts, name badges, and gift processing.Support logistics before, during, and after Advancement events.Evaluate and improve Advancement Office processes, workflows, and systems to increase efficiency, enhance the donor experience, and support organizational goals.Cross-Department CollaborationPartner with Finance, Admissions, Communications offices to ensure accurate constituent data and coordinated workflows.Recommend process improvements that increase efficiency and enhance the donor experience.Participate in school-wide initiatives and perform other duties as assigned–including providing back-up coverage for the front desk.Perform all other duties as assigned. TPS reserves the right to add, modify, change, or remove the work assignments to best serve the needs of the school.Qualifications (List the required and preferred education and related work experience necessary to perform the job)RequiredPreferredBachelor’s degree3-5 years of advancement experience, ideally in a school or non-profit settingExperience administering Veracross or another constituent relationship management (CRM) systemStrong attention to detail and accuracy in data entry, record-keeping, and generating reports.Ability to draft personalized messages and steward relationshipsAbility to manage multiple tasks and timelines, especially around events, fundraising campaigns, and mailings.Professional attitude; team player; able to collaborate to set and meet team goals and deadlines.Detail-oriented, highly organized; able to set and meet goals and deadlines and to produce accurate workAbility to exercise considerable judgment and discretion in establishing and maintaining confidentiality and good working relationships.Ability to collaborate with colleagues throughout the school and external partners.Ability to attend occasional evening and weekend events and work overtime, as required.Demonstrate a commitment to equity, inclusion, and cultural competency in all aspects of the role.Specialized Skills & Knowledge (List the minimum required specific knowledge and skills necessary to perform this job)1.Experience administering Veracross or another constituent relationship management (CRM) system2.Clear and professional written communication for donor acknowledgments, event materials, and internal collaboration.3.Understanding of and commitment to handling sensitive donor and family information with discretion and confidentiality.