Development Operations Manager

The Philadelphia School; Philadelphia (Philadelphia County); On-site; USD 85,000 - 110,000; Full time

Job summary

The Philadelphia School seeks a collaborative, detail-oriented Development Operations Manager to build the systems that support meaningful philanthropy, community engagement, and long-term institutional success. Working with the Director of Advancement, you will implement processes across fundraising, data management, and donor stewardship to strengthen a culture of generosity and belonging.

You will serve as Veracross administrator, manage gifts and records, develop dashboards and reports,

Qualifications

• Bachelor’s degree required
• 3-5 years advancement experience in school or nonprofit preferred
• Experience administering Veracross or another CRM system
• Strong attention to detail in data entry, record-keeping, and reporting
• Ability to draft personalized donor communications and manage multiple tasks around events

Responsibilities

• Administer Veracross and maintain data standards
• Process gifts, acknowledgments, and tax receipts
• Develop dashboards, reports and donor analyses
• Coordinate donor recognition and stewardship communications
• Support fundraising events and office processes
• Collaborate with Finance, Admissions, and Communications

Skills

Attention to detail

Veracross administration

Data reporting & analytics

Donor stewardship

Cross-department collaboration

Education

Bachelor’s degree

Tools

Veracross

Google Workspace

Job description

Position Summary

The Philadelphia School is seeking a collaborative, detail-oriented professional to serve as its Development Operations Manager. This is an exciting opportunity to play a central role in advancing the mission of a vibrant, progressive independent school by building the operational systems and processes that support meaningful philanthropy, community engagement, and long-term institutional success. Working closely with the Director of Advancement and colleagues across the school, this position offers the opportunity to make a visible impact while helping to strengthen a culture of generosity and belonging.

Details

Posted: 04-Aug-26

Location: Philadelphia , Pennsylvania

Type: Full Time

Categories: Development/Fund Raising

Preferred Education: 4 Year Degree

Position Summary

The Philadelphia School is seeking a collaborative, detail-oriented professional to serve as its Development Operations Manager. This is an exciting opportunity to play a central role in advancing the mission of a vibrant, progressive independent school by building the operational systems and processes that support meaningful philanthropy, community engagement, and long-term institutional success. Working closely with the Director of Advancement and colleagues across the school, this position offers the opportunity to make a visible impact while helping to strengthen a culture of generosity and belonging.

Duty / Responsibility

Development Operations & Database Management

• Serve as the primary administrator and subject matter expert for Veracross, our system of record for development activities.
• Establish and maintain data standards, policies, and best practices.
• Manage campaigns, appeals, funds, events, online forms, and constituent records.
• Perform data imports, audits, and ongoing database maintenance.
• Train and support staff in the effective use of Veracross.

Gift Administration & Financial Management

• Process all charitable gifts, pledges, matching gifts, and stock gifts.
• Ensure timely gift acknowledgments and tax receipts.
• Lead monthly reconciliation with the Finance office.
• Prepare documentation for audits and fiscal year-end reporting.

Reporting & Analytics

• Develop dashboards, reports, and data analyses that inform fundraising strategy.
• Create prospect lists, segmentation reports, and campaign performance reports.
• Prepare annual donor recognition lists and impact reports.

Stewardship & Constituent Engagement

• Coordinate donor acknowledgment workflows.
• Maintain accurate donor recognition.
• Support stewardship communications and personalized donor materials.
• Assist with donor research and wealth screening.

Fundraising Events & Operational Support

• Manage event registration systems and attendee tracking.
• Prepare reports, seating charts, name badges, and gift processing.
• Support logistics before, during, and after Advancement events.
• Evaluate and improve Advancement Office processes, workflows, and systems to increase efficiency, enhance the donor experience, and support organizational goals.

Cross-Department Collaboration

• Partner with Finance, Admissions, Communications offices to ensure accurate constituent data and coordinated workflows.
• Recommend process improvements that increase efficiency and enhance the donor experience.
• Participate in school-wide initiatives and perform other duties as assigned–including providing back-up coverage for the front desk.
• Perform all other duties as assigned. TPS reserves the right to add, modify, change, or remove the work assignments to best serve the needs of the school.

Qualifications

Required

• Bachelor’s degree
• 3-5 years of advancement experience, ideally in a school or non-profit setting
• Experience administering Veracross or another constituent relationship management (CRM) system
• Strong attention to detail and accuracy in data entry, record-keeping, and generating reports.
• Ability to draft personalized messages and steward relationships
• Ability to manage multiple tasks and timelines, especially around events, fundraising campaigns, and mailings.
• Professional attitude; team player; able to collaborate to set and meet team goals and deadlines.
• Detail-oriented, highly organized; able to set and meet goals and deadlines and to produce accurate work
• Ability to exercise considerable judgment and discretion in establishing and maintaining confidentiality and good working relationships.
• Ability to collaborate with colleagues throughout the school and external partners.
• Ability to attend occasional evening and weekend events and work overtime, as required.
• Demonstrate a commitment to equity, inclusion, and cultural competency in all aspects of the role.

Preferred

• Bachelor’s degree

Specialized Skills & Knowledge

• Experience administering Veracross or another constituent relationship management (CRM) system
• Clear and professional written communication for donor acknowledgments, event materials, and internal collaboration.
• Understanding of and commitment to handling sensitive donor and family information with discretion and confidentiality.

Primary Equipment/Applications Used

• Donor and student information systems (e.g., Veracross or similar CRM platforms).
• Mac/PC computer software applications including work processing, spreadsheets, database, and presentation software.
• Google Workspace

Workplace Activities

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Moving or transporting office supplies, donor files, or event materials (such as auction items or registration boxes) weighing up to 20 lbs.
• Exposure to moderate noise levels within a school environment, as well as development events and activities.

Equal Employment Opportunity

TPS provides equal employment opportunities (EEO) to all employees without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, TPS complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. TPS expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of TPS’s employees to perform their job duties may result in discipline up to and including discharge.

Americans With Disabilities Act

Employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. TPS shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The above statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. TPS may change the specific job duties with or without prior notice based on the needs of the organization.

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