Development Operations Lead - Donor Data & Salesforce

Moss Interactive, LLC; New York (NY); Hybrid; USD 71,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

403(b) with match

Paid vacation

Professional development

Flexible work environment

Job summary

FPWA seeks a Development Operations Manager who is highly organized with strong technical proficiency in fundraising systems and donor databases to strengthen data and processes across giving channels.

Reporting to the Chief Development Officer, the role requires advanced Salesforce expertise and experience with Instrumentl, iWave, donor databases, email marketing, Excel, and reporting to support fundraising operations.

Qualifications

• Bachelor’s degree required.
• 3–8 years of nonprofit development operations, fundraising administration, or data management.
• Proficiency in Salesforce required.
• Strong technical skills, including Excel, PowerPoint, Microsoft Outlook, fundraising and data reporting tools.

Responsibilities

• Manage FPWA’s Salesforce database as well as fundraising and development technology platforms, ensuring accurate data entry, coding, segmentation, reporting and research.
• Maintain the integrity and organization of donor, funder, and prospect information.
• Oversee all gift processing and acknowledgment workflows, ensuring timeliness, accuracy, and a donor-centered approach.
• Produce regular reports on giving levels, donor activity, and fundraising performance for leadership and board review.
• Support the ongoing improvement of data management systems, processes, and reporting tools.
• Manage departmental invoicing, expenses, and reconciliation with the Finance team.
• Provide day to day support to the Chief Development Officer, including scheduling, expense submissions, ongoing reports and projects, and tracking key deliverables.
• Conduct donor and prospect research to identify potential major, corporate, and institutional funders, and prospective board members.
• Maintain systems for tracking donor interactions, acknowledgments, and engagement history.
• Collaborate with the Development team to coordinate annual campaigns, appeals, and special initiatives.
• Support the development of donor stewardship processes that strengthen relationships and retention.
• Manage lists for solicitations, cultivation mailings, and fundraising communications.
• Support logistics and operations for donor, board, and cultivation events, including guest tracking, vendor coordination, and materials preparation.

Skills

Salesforce

Excel

PowerPoint

Microsoft Outlook

Data reporting

Education

Bachelor's degree

Tools

Instrumentl

iWave

Donor databases

Email marketing platforms

Job description

FPWA seeks a Development Operations Manager who is highly organized with strong technical proficiency in fundraising systems and donor databases to strengthen data and processes across giving channels.

Reporting to the Chief Development Officer, the role requires advanced Salesforce expertise and experience with Instrumentl, iWave, donor databases, email marketing, Excel, and reporting to support fundraising operations.