Development Operations Manager

Moss Interactive, LLC; New York (NY); Hybrid; USD 71,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

403(b) with match

Paid vacation

Professional development

Flexible work environment

Job summary

FPWA seeks a Development Operations Manager who is highly organized with strong technical proficiency in fundraising systems and donor databases to strengthen data and processes across giving channels.

Reporting to the Chief Development Officer, the role requires advanced Salesforce expertise and experience with Instrumentl, iWave, donor databases, email marketing, Excel, and reporting to support fundraising operations.

Qualifications

• Bachelor’s degree required.
• 3–8 years of nonprofit development operations, fundraising administration, or data management.
• Proficiency in Salesforce required.
• Strong technical skills, including Excel, PowerPoint, Microsoft Outlook, fundraising and data reporting tools.

Responsibilities

• Manage FPWA’s Salesforce database as well as fundraising and development technology platforms, ensuring accurate data entry, coding, segmentation, reporting and research.
• Maintain the integrity and organization of donor, funder, and prospect information.
• Oversee all gift processing and acknowledgment workflows, ensuring timeliness, accuracy, and a donor-centered approach.
• Produce regular reports on giving levels, donor activity, and fundraising performance for leadership and board review.
• Support the ongoing improvement of data management systems, processes, and reporting tools.
• Manage departmental invoicing, expenses, and reconciliation with the Finance team.
• Provide day to day support to the Chief Development Officer, including scheduling, expense submissions, ongoing reports and projects, and tracking key deliverables.
• Conduct donor and prospect research to identify potential major, corporate, and institutional funders, and prospective board members.
• Maintain systems for tracking donor interactions, acknowledgments, and engagement history.
• Collaborate with the Development team to coordinate annual campaigns, appeals, and special initiatives.
• Support the development of donor stewardship processes that strengthen relationships and retention.
• Manage lists for solicitations, cultivation mailings, and fundraising communications.
• Support logistics and operations for donor, board, and cultivation events, including guest tracking, vendor coordination, and materials preparation.

Skills

Salesforce

Excel

PowerPoint

Microsoft Outlook

Data reporting

Education

Bachelor's degree

Tools

Instrumentl

iWave

Donor databases

Email marketing platforms

Job description

New York City, NY Full Time Nonprofit and Volunteer Services Posted 07/15/2026

ABOUT FPWA

FPWA is a leading anti-poverty, social policy and advocacy organization dedicated to strengthening human services organizations and faith institutions, and advancing economic opportunity and justice for New Yorkers with low incomes. Since 1922, FPWA has driven groundbreaking policy reforms to better serve those in need. We work to dismantle the structural and systemic barriers that impede economic security and well-being, and strengthen the capacity of human services agencies and faith organizations so New Yorkers with lower incomes can thrive and live with dignity.

OVERVIEW

FPWA seeks a Development Operations Manager who is a highly organized with strong technical proficiency in fundraising systems and donor database to strengthen the systems, processes, and data that drive fundraising success across institutional, corporate, individual, and board giving. Reporting to the Chief Development Officer, this role requires advanced proficiency in Salesforce, along with experience using fundraising and prospect research platforms such as Instrumentl, iWave, donor databases, email marketing platforms, and Microsoft Excel to support fundraising operations and reporting. The Manager oversees all gift processing and acknowledgments and produces reports on giving levels and donor engagement. The Manager also supports donor stewardship, fundraising campaigns, event logistics, and departmental administration, including expense tracking and ongoing projects.

This is a hands‑on role for someone who thrives in a fast paced environment with multiple competing priorities who consistently delivers high quality work with accuracy, sound judgement and strong attention to detail. The ideal candidate enjoys improving systems, managing data, and ensuring operational excellence and to support fundraising goals. This is a great opportunity for a professional who cares deeply about FPWA’s mission and is eager to learn and grow within the development profession.

KEY RESPONSIBILITIES

Systems, Processes, and Reporting

• Manage FPWA’s Salesforce database as well as fundraising and development technology platforms, ensuring accurate data entry, coding, segmentation, reporting and research.
• Maintain the integrity and organization of donor, funder, and prospect information.
• Oversee all gift processing and acknowledgment workflows, ensuring timeliness, accuracy, and a donor‑centered approach.
• Produce regular reports on giving levels, donor activity, and fundraising performance for leadership and board review.
• Support the ongoing improvement of data management systems, processes, and reporting tools.
• Manage departmental invoicing, expenses, and reconciliation with the Finance team.
• Provide day to day support to the Chief Development Officer, including scheduling, expense submissions, ongoing reports and projects, and racking key deliverables.

Donor Relations and Fundraising Support

• Conduct donor and prospect research to identify potential major, corporate, and institutional funders, and prospective board members.
• Maintain systems for tracking donor interactions, acknowledgments, and engagement history.
• Collaborate with the Development team to coordinate annual campaigns, appeals, and special initiatives.
• Support the development of donor stewardship processes that strengthen relationships and retention.
• Manage lists for solicitations, cultivation mailings, and fundraising communications.
• Support logistics and operations for donor, board, and cultivation events, including guest tracking, vendor coordination, and materials preparation.

Departmental Coordination and Administration

• Monitor internal workflows, deadlines, and deliverables across all fundraising channels.
• Collaborate with colleagues to ensure accurate financial and donor information for proposals and reports.
• Maintain organized records and documentation for the department.
• Contribute to department‑wide planning and evaluation processes.
• Represent FPWA with professionalism and commitment to donor‑centered service.
• Other duties as assigned.

Qualifications & Requirements

• Bachelor’s degree required.
• 3–8 years of experience in nonprofit development operations, fundraising administration, or data management.
• Proficiency in Salesforce required.
• Strong technical skills, including Excel, PowerPoint, Microsoft Outlook, fundraising and data reporting tools.
• Excellent attention to detail, superior organizational, written and verbal communication skills.
• Proven success in managing multiple priorities in a fast paced environment while meeting deadlines.
• Demonstrated initiative and proactive problem solving approach.
• Excellent judgement, curiosity, growth mindset and positive can‑do attitude.
• Commitment to FPWA’s mission and enthusiasm for learning and growth within fundraising.

Salary & Benefits

• Salary range: $71,000 minimum to $85,000 maximum, commensurate with experience.
• Excellent Benefit Package including medical, dental, vision, life, 403(b) with match and more.
• Ample Vacation Time: Four weeks of paid vacation accumulated during the year plus 12 company holidays.
• Professional Development: Resources committed to bolster professional and personal growth.
• Modern & Flexible Work Environment: Our staff work out of a beautifully designed open workspace with flexible and tech‑equipped meeting spaces to support different workstyles, promote team building and collaboration.

WORK ENVIRONMENT

As part of building a culture where employees can do their best work, FPWA currently employs a hybrid model. Employees are currently in‑office twice per week with all staff in office on Tuesdays and Wednesdays. Senior leadership is in‑office three times per week. We observe a company‑wide remote day on Fridays.

Work performed by this role is expected to happen in or near New York, NY given FPWA's work policies and practices.

This job operates in a professional office environment. This role routinely uses standard office equipment.

FPWA IS AN EQUAL OPPORTUNITY EMPLOYER

FPWA is committed to employing people who reflect the diversity of our member agencies and the communities and people they serve. Candidates who have firsthand experience of the social welfare and/or justice system are encouraged to apply. AmeriCorps, Peace Corps, and other national service alumni are encouraged.

All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, or caregiver status.

FPWA is an anti-poverty, policy and advocacy nonprofit with a membership network of nearly 170 human service and faith‑based organizations. Each year, through its network of member agencies, FPWA reaches 1.5 million low income New Yorkers of all ages, ethnicities, and denominations. FPWA strives to build a city of equal opportunity that reduces poverty, promotes upward mobility, and creates shared prosperity.