Development Coordinator: Donor Services & Events

The Living Planet Aquarium; Draper (UT); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Paid time off

Bereavement leave

Disability coverage

Onsite childcare

401(k) with match

Employee Assistance Program (EAP)

Free Aquarium membership

Free animal encounters

Pet insurance & discounts

Tickets at Work

Job summary

Loveland Living Planet Aquarium is seeking an entry-level Development Coordinator to support annual giving, fundraising, and corporate partnerships in Draper, UT. You will respond to donor inquiries, fulfill ticket requests, and help manage development programs within Salesforce.

The role emphasizes strong customer service, organization, and the ability to work with donors, members, and partners while assisting with events and recognition. Prior nonprofit experience is a plus.

Qualifications

• High school diploma or equivalent; Bachelor's degree or equivalent experience preferred.
• Customer service experience preferred.
• Experience in a nonprofit, museum, or other guest-facing setting is a plus but not required.
• Friendly, professional phone and email communication with team members, Aquarium members, donors, corporate partners, and the general public.
• Strong organizational, time management, planning, and multi-tasking skills.
• Attention to detail when entering, tracking, and reporting on donor and partner data.
• Discretion when working with sensitive and confidential financial information.
• Ability to work independently with minimal supervision and to ask questions when needed.
• Basic computer skills, including email, calendars, and word processing; database or technical experience is not required. Salesforce experience preferred but not required; willingness to learn new software

Responsibilities

• Return donor, member, and partner phone calls and emails in a timely, courteous manner.
• Process and fulfill ticket requests.
• Manage day-to-day processes and assist with donor service and benefit fulfillment for development programs, such as Adopt-an-Animal, bricks and plaques, and Ambassadors Council, using established procedures and information supplied by Development staff.
• Maintain donor communications and notes in Salesforce, and to create and update constituent records, including logging activities and donations, and run basic reports as directed.
• Assist with organizing and executing behind-the-scenes tours and donor stewardship events.
• Assist with coordinating donor recognition signage and delivery of donor benefits, including benefits for Ambassadors Council members.
• Support corporate partnerships by helping schedule activations, tracking partner benefits, and communicating logistics with partner contacts.
• Assist with administrative tasks for grant and prospect research, such as gathering requested public information and organizing documents for Development staff; provide materials to the Database Specialist for entry and tracking.
• Use lists, schedules, and donor benefit information prepared by the Business Database Specialist or Development staff to carry out service and event tasks. Report missing or incorrect information to the Database Specialist; database corrections, gift recording, data reconciliation, and report preparation are outside this role's regular duties.
• Other projects and duties as assigned

Skills

Customer service

Nonprofit experience

Donor communications

Phone & email etiquette

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Salesforce

Microsoft Office

Job description

Loveland Living Planet Aquarium is seeking an entry-level Development Coordinator to support annual giving, fundraising, and corporate partnerships in Draper, UT. You will respond to donor inquiries, fulfill ticket requests, and help manage development programs within Salesforce.

The role emphasizes strong customer service, organization, and the ability to work with donors, members, and partners while assisting with events and recognition. Prior nonprofit experience is a plus.