Development Associate: Donor Relations & Event Operations

CAPITAL OF TEXAS PUBLIC; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

CAPITAL OF TEXAS PUBLIC is seeking a Development Assistant to support the Friends of ACL and Waitlist programs, manage donor and membership records, and aid in ticketing and RSVP coordination for ACL tapings.

The role includes donor communications, event announcements, and collaboration with Austin PBS teams and venue staff to ensure a positive attendee experience during high-profile tapings and related events.

Qualifications

• Bachelor’s degree desirable.
• Experience with donor databases and eCRM systems preferred.
• Experience with ticketing systems such as AXS FanAccount is a plus.
• 1–2 years of customer service experience preferred.
• Strong communication and organizational abilities.
• Proficiency in Microsoft Office and Google Suite.
• Ability to multitask in a fast-paced environment.
• Ability to work events in person and flexible hours.

Responsibilities

• Administrative support of donor gifts and membership tracking.
• Maintain donor and membership records across databases.
• Support pledge payment reminders and acknowledgements.
• Support ticketing, RSVP, and capacity management for ACL tapings.
• Coordinate announcements and invitations related to ACL events.
• Support on-site Will Call and event logistics.
• Collaborate with venue staff and other teams for a smooth attendee experience.

Skills

Customer service

Multitasking

Microsoft Office

Google Suite

Communication

Education

Bachelor’s degree desirable

Tools

AXS FanAccount

Job description

CAPITAL OF TEXAS PUBLIC is seeking a Development Assistant to support the Friends of ACL and Waitlist programs, manage donor and membership records, and aid in ticketing and RSVP coordination for ACL tapings.

The role includes donor communications, event announcements, and collaboration with Austin PBS teams and venue staff to ensure a positive attendee experience during high-profile tapings and related events.