Developer Support Engineer - Backend, API & SQL

Francisco Partners; New Jersey; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Virtual-first, globally distributed

Learning resources (LinkedIn Learning)

Ambitious, collaborative culture

Job summary

Jama Software is hiring a Developer Support Engineer to provide advanced technical support for Jama Connect across cloud and self-hosted environments. You will investigate complex issues using logs, SQL queries, and API traffic, collaborate with Product and Engineering, and create useful workarounds and documentation.

The role emphasizes on-call rotations, escalations handling, and cross-team collaboration in a virtual-first environment with global coverage.

Qualifications

• 3–6 years supporting Java-based web applications.
• Experience navigating databases and writing SQL queries (MySQL / MSSQL).
• Strong Linux command line experience for log analysis and system configuration.
• Experience troubleshooting firewalls, proxies, and networking issues.
• Experience working with REST APIs.
• Experience supporting SaaS applications or web applications.
• Experience with Kubernetes.

Responsibilities

• Provide advanced technical support for backend, integrations, database configurations, and system behavior.
• Troubleshoot self-hosted installations, upgrades, migrations, and performance issues.
• Analyze logs, support bundles, database queries, API traffic, and system metrics to diagnose issues.
• Debug application behavior using development tools and environment inspection techniques.
• Identify, reproduce, and document defects for Engineering.
• Develop scripts or technical workarounds to assist customers with complex issues.
• Support integration troubleshooting involving REST APIs and third-party systems.
• Contribute to internal documentation and knowledge sharing.
• Accept escalations from Technical Support Engineering roles and resolve within defined scope.
• Perform additional duties as assigned.

Skills

Java web apps

SQL queries

Linux CLI

REST APIs

Kubernetes

SaaS support

Education

CS degree

Job description

Jama Software is hiring a Developer Support Engineer to provide advanced technical support for Jama Connect across cloud and self-hosted environments. You will investigate complex issues using logs, SQL queries, and API traffic, collaborate with Product and Engineering, and create useful workarounds and documentation.

The role emphasizes on-call rotations, escalations handling, and cross-team collaboration in a virtual-first environment with global coverage.