Developer Platform Support Engineer

HireTalent - Staffing & Recruiting Firm; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

HireTalent - Staffing & Recruiting Firm is seeking a dedicated technical support specialist to review and decide on developer apps within high-volume queues. You will install, test, and validate apps in test communities, providing clear feedback to developers and guiding next steps.

You will troubleshoot issues ranging from crashes and rewards not paying out to features not working in games or engagement tools, using Zendesk and ModMail to document interactions and meet SLA targets.

Qualifications

• Experience in technical or customer support, handling tickets in high-volume queues.
• Able to debug/sanity-check apps rather than building from scratch.
• App review & technical troubleshooting capability.
• Troubleshoot crashes, rewards issues, or feature failures in games/tools/mod tools.
• Familiarity with Zendesk or similar ticketing systems; ModMail used.

Responsibilities

• Work from an app review queue (often up to ~200 items after events/hackathons).
• Review apps that developers submit (games, engagement tools, moderation tools).
• Install and test apps in test communities
• Decide on each app
• Technical support for external developers
• Answer questions about using the developer platform.
• Troubleshoot issues like: Apps crashing or going offline.
• Escalate complex or unclear issues to peers or engineer contacts when needed.

Skills

High-volume support

Web fundamentals

Read/troubleshoot code

Debug apps

Zendesk experience

Macros/templates

Structured workflows

SLAs & metrics

Process improvement

Dev tools understanding

Tools

Zendesk

ModMail

Job description

HireTalent - Staffing & Recruiting Firm is seeking a dedicated technical support specialist to review and decide on developer apps within high-volume queues. You will install, test, and validate apps in test communities, providing clear feedback to developers and guiding next steps.

You will troubleshoot issues ranging from crashes and rewards not paying out to features not working in games or engagement tools, using Zendesk and ModMail to document interactions and meet SLA targets.