Developer Support Engineer — API Onboarding & Troubleshooting

Databento; Chicago (IL); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Databento is a market data platform transforming financial data access. We seek a technically adept support professional who handles API issues, onboarding, and billing queries. You will document solutions and contribute tutorials, with a close collaboration with engineering to escalate complex issues.

You will also help grow our developer communities and write technical guides to improve developer experience. Prior startup or QA exposure is a plus, and Python proficiency is essential.

Qualificações

• At least 2 years in technical support, QA, or engineering.
• Proficiency in Python.
• Experience with API onboarding, authentication, or billing is a plus.
• Strong written and verbal technical communication.
• Familiarity with developer communities (Discord, Reddit) is a plus.

Responsabilidades

• Serve as the first point of contact for customer support inquiries about API usage, onboarding, authentication, and billing.
• Escalate complex issues to L2/L3 support or engineering with reproduction steps and logs.
• Identify recurring questions and contribute to docs, FAQs, and onboarding content.
• Write tutorials and how-to guides to help developers use our APIs.
• Moderate and grow online developer communities (Slack, Reddit) and surface feedback.

Conhecimentos

Python

Technical communication

Customer support

Troubleshooting

Startup experience

Ferramentas

Wireshark

tcpdump

curl

jq

SQL

Grafana

Prometheus

Sentry

strace

Descrição da oferta de emprego

Databento is a market data platform transforming financial data access. We seek a technically adept support professional who handles API issues, onboarding, and billing queries. You will document solutions and contribute tutorials, with a close collaboration with engineering to escalate complex issues.

You will also help grow our developer communities and write technical guides to improve developer experience. Prior startup or QA exposure is a plus, and Python proficiency is essential.