Developer Success Engineer

Ladders; United States; Remote; USD 117,000 - 172,000; Full time

Benefits offered by this job

Generous time off and wellness leave

Comprehensive healthcare coverage

Retirement savings program

Parental leave

Job summary

Ladders is seeking a Developer Success Engineer to act as a technical bridge between customers and internal product teams, helping developers succeed with complex integrations and web services. You will troubleshoot issues, debug code, and contribute small fixes that improve customer experience and product reliability. Location: Remote - US-based candidates only.

Compensation: $116,960–$171,900 annually. Responsibilities include building features, assisting customers, and improving documentation

Qualifications

• Hands-on programming experience in a major language.
• Strong debugging and troubleshooting skills.
• Familiarity with modern web services and APIs.
• Excellent communication across all levels—customers, product and engineering.
• Curiosity and tenacity to resolve complex issues.

Responsibilities

• Build features and fix bugs in the company’s products.
• Serve as a technical resource for customers with product inquiries.
• Improve documentation and processes for stakeholders.

Skills

Programming experience

Debugging

APIs

Communication

Troubleshooting

Customer focus

Job description

For our client, we are seeking a Developer Success Engineer to join the team of a leader in the Enterprise Technology space.

This role will serve as a technical bridge between customers and internal product teams, helping developers succeed with complex integrations and web services. You will troubleshoot issues, debug code, and contribute small fixes that improve the customer experience and product reliability. The position also plays an important role in strengthening documentation and internal processes so stakeholders can work more efficiently.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $116,960 – $171,900 annually

Responsibilities

• Build new features and fix bugs in the company’s products.
• Serve as a technical resource for customers with product inquiries.
• Improve documentation and processes for stakeholders.

Qualifications

• Genuine drive to understand customer needs and concerns.
• Deep curiosity and tenacity for troubleshooting technical issues.
• Hands-on programming experience in a major language with 2+ years in a support or engineering role.
• Ability to debug others' code and implement small fixes in existing codebases.
• Familiarity with modern web services and APIs.
• Effective communication skills at all levels.

Benefits

• Generous time off and wellness leave.
• Comprehensive healthcare coverage.
• Retirement savings program.
• Opportunities for parental leave.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.