Developer Platform Tech Support Engineer

Cloudflare, Inc.; San Francisco (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Cloudflare in Austin, TX seeks a Technical Support Engineer for its Developer Platform to help developers build and run applications on Cloudflare Workers, Workers AI, and related services. You will investigate platform behavior, guide customers on logs and tracing, and turn findings into practical guidance.

The role combines hands-on troubleshooting with customer communication and cross-team collaboration, requiring 3-5 years of technical support experience and proficiency with JavaScript,

Qualifications

• 3-5 years of experience in technical customer support or developer support.
• Ability to write or modify small scripts in JavaScript, Python, Bash, or similar language.
• Excellent written and verbal communication; explain complex findings clearly to customers of varying technical levels.
• Structured troubleshooting: isolate variables, compare environments, and interpret logs and errors.
• Strong understanding of HTTP(S), DNS, SSL/TLS, caching, and how requests flow across networks.

Responsibilities

• Own technical support cases from initial investigation through resolution via email, chat, and phone, with clear next steps and timely follow-up.
• Troubleshoot builds, deployments, runtime errors, resource limits, routing, and bindings to storage, databases, and external APIs.
• Replicate reported behavior in a sandbox, analyze logs, and guide customers on enabling observability and tracing.
• Partner with Engineering on escalations with reproduction steps and diagnostic evidence; keep customers informed.
• Define and update runbooks, AI skills, and documentation to keep automated workflows accurate.
• Use and improve diagnostic scripts, tools, and test examples to help customers and teammates troubleshoot faster.
• Prioritize cases by customer impact and ensure smooth handoffs across time zones.
• Collaborate with Product and Engineering to report bugs and improve reliability.

Skills

Tech support

Troubleshooting

Scripting (JavaScript/Python/Bash)

Job description

Cloudflare in Austin, TX seeks a Technical Support Engineer for its Developer Platform to help developers build and run applications on Cloudflare Workers, Workers AI, and related services. You will investigate platform behavior, guide customers on logs and tracing, and turn findings into practical guidance.

The role combines hands-on troubleshooting with customer communication and cross-team collaboration, requiring 3-5 years of technical support experience and proficiency with JavaScript,