Developer Support Engineer

HireTalent - Staffing & Recruiting Firm; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

HireTalent - Staffing & Recruiting Firm is seeking a dedicated technical support specialist to review and decide on developer apps within high-volume queues. You will install, test, and validate apps in test communities, providing clear feedback to developers and guiding next steps.

You will troubleshoot issues ranging from crashes and rewards not paying out to features not working in games or engagement tools, using Zendesk and ModMail to document interactions and meet SLA targets.

Qualifications

• Experience in technical or customer support, handling tickets in high-volume queues.
• Able to debug/sanity-check apps rather than building from scratch.
• App review & technical troubleshooting capability.
• Troubleshoot crashes, rewards issues, or feature failures in games/tools/mod tools.
• Familiarity with Zendesk or similar ticketing systems; ModMail used.

Responsibilities

• Work from an app review queue (often up to ~200 items after events/hackathons).
• Review apps that developers submit (games, engagement tools, moderation tools).
• Install and test apps in test communities
• Decide on each app
• Technical support for external developers
• Answer questions about using the developer platform.
• Troubleshoot issues like: Apps crashing or going offline.
• Escalate complex or unclear issues to peers or engineer contacts when needed.

Skills

High-volume support

Web fundamentals

Read/troubleshoot code

Debug apps

Zendesk experience

Macros/templates

Structured workflows

SLAs & metrics

Process improvement

Dev tools understanding

Tools

Zendesk

ModMail

Job description

• Work from an app review queue (often up to ~200 items after events/hackathons).


• Review apps that developers submit (games, engagement tools, moderation tools).


• Install and test apps in test communities


• Decide on each app


• Technical support for external developers


• Answer questions about using the developer platform.


• Troubleshoot issues like:


• Apps crashing or going offline.


• Rewards not paying out.


• Features not working as expected.


• Use Zendesk (with LLM help tied to docs) to guide responses and next steps.


• Escalate complex or unclear issues to peers or engineer contacts when needed.

Must Have Skills:

• Experience in technical or customer support, ideally handling tickets in high volume/queues Web fundamentals - can read/troubleshoot code


• Not building apps from scratch, but must be able to debug/sanity-check them.


• App review & technical troubleshooting capability


• Able to troubleshoot issues like crashes, rewards not paying out, or features not working in games/engagement tools/mod tools.


• Hands-on experience with Zendesk or similar ticketing systems (they're fully on Zendesk + ModMail).


• Familiarity with macros/templated responses and structured support workflows.


• Understanding how devs build and ship apps, tools, games.


• Comfortable with structured SLAs and metrics (e.g., 48-72-hour response goals, queue volume).


• Process-oriented and interested in suggesting process improvements for app review and Zendesk flows.