Solutions Engineer, Developer Platform & Apps

Amazon; Sunnyvale (CA); On-site; USD 110,000 - 185,000; Full time

Job summary

Amazon.com Services LLC in Sunnyvale, CA, seeks a Solutions Engineer to enable developers with apps and games in the Amazon Appstore, working with Android and Amazon APIs. You will debug, document, and develop tools to improve the developer experience across multiple product lines.

Role requires strong communication, 4+ years of technical support, and experience with web services and programming languages. You will collaborate with internal teams to drive solutions and hand off issues as needed.

Qualifications

• Bachelor's degree in computer science or equivalent.
• 4+ years of technical support experience.
• Experience with programming/scripting and web-based applications.

Responsibilities

• Escalation level debugging and troubleshooting for app developers.
• Analyzing, solving, and creating solutions for developers.
• Developing documentation and other materials to support developers.
• Act as a subject matter expert for Amazon mobile APIs and Services, as well as Amazon Devices.
• Driving projects to improve the Amazon developer experience.
• Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging.
• Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
• Read and understand complex application code and make code fixes to resolve support issues.
• Develop tools to aid operations and maintenance.
• Ownership of one or more Digital products or components.
• Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
• Work with engineering team for handing-off or taking over active support issues and to create a team specific knowledge base.

Skills

Tech support

Scripting languages

Web services

Unix/Linux

Communication

Enterprise apps

Analytical skills

Education

Bachelor's degree in computer science or equivalent

Tools

Batch

VB

PowerShell

Java

C#

Chef

Perl

Ruby

PHP

Job description

Amazon.com Services LLC in Sunnyvale, CA, seeks a Solutions Engineer to enable developers with apps and games in the Amazon Appstore, working with Android and Amazon APIs. You will debug, document, and develop tools to improve the developer experience across multiple product lines.

Role requires strong communication, 4+ years of technical support, and experience with web services and programming languages. You will collaborate with internal teams to drive solutions and hand off issues as needed.