Application Support Specialist: CRM & App Troubleshooter

GiveMeTheVin.com; North Richland Hills (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Give Me The VIN is seeking an Application Support Specialist to provide day-to-day technical support for CRM, phone systems, SMS, email, and internal business apps. You’ll troubleshoot issues, manage user access, and work with vendors while partnering with our development team for deeper fixes.

You will troubleshoot Twilio, RingCentral, and SendGrid concerns, assist with onboarding, and review logs to diagnose problems. Strong communication and documentation skills are essential.

Qualifications

• Experience with CRM and admin dashboards or similar systems.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technical issues clearly to non-technical employees.

Responsibilities

• Troubleshoot employee issues with our CRM and internal applications.
• Manage user accounts, permissions, roles, and system access.
• Support phone extensions, call routing, forwarding, voicemail, and related issues.
• Investigate Twilio voice and SMS issues, including failed calls and messages.
• Troubleshoot email delivery problems such as bounces, blocks, and spam filtering.
• Assist with employee onboarding and offboarding across multiple systems.
• Review system logs and administrative dashboards to identify problems.
• Determine whether an issue is user-related, configuration-related, vendor-related, or a software defect.
• Escalate confirmed software issues to developers with clear documentation and reproduction steps.
• Work directly with vendors such as RingCentral, Twilio, and SendGrid.
• Document common issues and create troubleshooting guides.
• Provide employees with basic system training and support.
• Follow issues through to resolution.

Skills

CRM administration

Troubleshooting

Problem solving

Documentation

Tools

Twilio

RingCentral

SendGrid

SQL

Job description

Give Me The VIN is seeking an Application Support Specialist to provide day-to-day technical support for CRM, phone systems, SMS, email, and internal business apps. You’ll troubleshoot issues, manage user access, and work with vendors while partnering with our development team for deeper fixes.

You will troubleshoot Twilio, RingCentral, and SendGrid concerns, assist with onboarding, and review logs to diagnose problems. Strong communication and documentation skills are essential.