Developer-First Security Success Engineer (UK)

Aikido; United States; Remote; USD 81,000 - 108,000; Full time

Job summary

Aikido is seeking a Medior/Senior Customer Success Engineer in the UK to bridge customers and the platform, driving adoption, value realization, and churn prevention. You will play a pivotal role in onboarding, deployment, and training while addressing customer challenges.

Fluent English, a proactive mindset, and tech-savvy capabilities to debug workflows are essential. This is a high-impact role in a fast-growing security company with the opportunity to shape customer success at scale.

Qualifications

• Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
• Experience in AppSec is a must.
• Tech-savvy, with the ability to debug and investigate technical workflows.
• Strong communication and proactive, with a "get stuff done".
• Comfortable working independently and managing multiple priorities.
• Fluent in English.

Responsibilities

• Engage with 'accounts at risk' to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate complex issues.
• Debug and resolve workflow issues.
• Drive onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.

Skills

Customer success

Technical account management

AppSec

Tech-savvy

Communication

Independent work

English fluency

Job description

Aikido is seeking a Medior/Senior Customer Success Engineer in the UK to bridge customers and the platform, driving adoption, value realization, and churn prevention. You will play a pivotal role in onboarding, deployment, and training while addressing customer challenges.

Fluent English, a proactive mindset, and tech-savvy capabilities to debug workflows are essential. This is a high-impact role in a fast-growing security company with the opportunity to shape customer success at scale.