Developer Experience Engineer: Support, Docs & Automation

Theory Ventures; Palo Alto (CA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Ollama is seeking a developer-focused support engineer to own the experience of developers who rely on Ollama daily. You’ll be the connective tissue between users and the product, spotting patterns in where developers get stuck and turning them into fixes, better error messages, docs, and product improvements.

You'll ship code to Ollama and its supporting systems, with the support queue as your lens on what matters most to users.

Formación

• You are a software engineer who enjoys helping users and may have done support engineering or developer experience.
• You are hands-on and can reproduce unfamiliar environments, read stack traces, run models, and debug setups.
• You can navigate a large open-source codebase (Go is a plus).
• You prefer building systems that prevent tickets rather than chasing them.

Responsabilidades

• Build and automate Ollama's support systems.
• Own the support queue: triage, reproduce, and resolve issues from developers on Ollama across platforms.
• Engage with Ollama's open-source community on GitHub and Discord; triage issues, answer questions, and represent the team publicly.
• Fix bugs in Ollama itself; act as an engineer, not a escalation layer.
• Design and build automation for support tooling, diagnostics, and internal dashboards.
• Identify patterns in user issues and communicate them clearly to product/engineering.

Conocimientos

Software engineering

Developer experience

Go

Debugging

Docs

Herramientas

GitHub

Discord

Descripción del empleo

Ollama is seeking a developer-focused support engineer to own the experience of developers who rely on Ollama daily. You’ll be the connective tissue between users and the product, spotting patterns in where developers get stuck and turning them into fixes, better error messages, docs, and product improvements.

You'll ship code to Ollama and its supporting systems, with the support queue as your lens on what matters most to users.