Developer Engagement Specialist — Creator Support

Wwshemi; United States; A distancia; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible scheduling

Descripción de la vacante

Roblox is seeking enthusiastic individuals to join our Developer Engagement Team. The ideal candidate will focus on understanding issues and applying critical thinking, acting as a crucial link between Roblox and its developer community.

You will resolve creator escalations, maintain communications between Roblox staff and creators, and document interactions meticulously. The role requires 40 hours per week with a schedule from Saturday to Wednesday and on-call availability throughout the week.

Formación

• Strong verbal and written communication skills.
• Demonstrates endless patience and a positive attitude.
• Capable of managing time effectively.
• In-depth understanding of Roblox and the Roblox community.
• Solid knowledge of the technical aspects of Roblox Studio.
• Experience developing on Roblox and/or other creation platforms.

Responsabilidades

• Assist in resolving creator day-to-day escalations and emergencies.
• Manage communication between Roblox staff and creators.
• Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and timely follow-up.

Conocimientos

Communication

Patience

Time management

Understanding Roblox community

Roblox Studio knowledge

Herramientas

Roblox Studio

Descripción del empleo

Roblox is seeking enthusiastic individuals to join our Developer Engagement Team. The ideal candidate will focus on understanding issues and applying critical thinking, acting as a crucial link between Roblox and its developer community.

You will resolve creator escalations, maintain communications between Roblox staff and creators, and document interactions meticulously. The role requires 40 hours per week with a schedule from Saturday to Wednesday and on-call availability throughout the week.