Creator Engagement & Support Specialist

Roblox; United States; Remote; USD 28,000 - 34,000; Part time

Job summary

Roblox is seeking a customer support specialist to assist creators with day-to-day escalations and emergencies, coordinating with Roblox staff and maintaining detailed records of interactions.

Role requires strong verbal and written communication, endless patience, time management, and a solid understanding of Roblox and Roblox Studio. This on-site, San Mateo-based position offers hourly pay between $20 and $25 and a schedule primarily Saturday to Wednesday with on-call coverage.

Qualifications

• Strong verbal and written communication
• Endless patience and a positive attitude
• Capable of managing time effectively
• In-depth understanding of Roblox and the Roblox community

Responsibilities

• Assist in resolving creator day-to-day escalations and emergencies
• Manage communication between Roblox staff and creators
• Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and timely follow-up
• Dedicate up to 40 hours per week, primarily Saturday to Wednesday plus on-call availability throughout the week

Skills

Communication skills

Patience & positivity

Time management

Roblox knowledge

Roblox Studio knowledge

Roblox development experience

Job description

Roblox is seeking a customer support specialist to assist creators with day-to-day escalations and emergencies, coordinating with Roblox staff and maintaining detailed records of interactions.

Role requires strong verbal and written communication, endless patience, time management, and a solid understanding of Roblox and Roblox Studio. This on-site, San Mateo-based position offers hourly pay between $20 and $25 and a schedule primarily Saturday to Wednesday with on-call coverage.