Creator Tech Liaison & Live Ops Manager

Roblox Corporation; San Mateo (CA); On-site; USD 86,000 - 106,000; Full time

Job summary

Roblox Corporation in San Mateo, CA, is seeking a Technical Developer Connections Manager to support and scale the creator ecosystem. You will serve as a technical partner across strategic genres, handle priority escalations, and collaborate with product and engineering on platform incidents.

You’ll leverage Roblox Studio, performance optimization, and live-ops troubleshooting to help creators build stable, high-performing experiences while strengthening relationships across the platform.

Qualifications

• 5+ years of experience in game development or interactive experience development.
• Hands-on experience building on Roblox and/or comparable creator platforms.
• Deep understanding of the Roblox platform, Roblox Studio, and the creator ecosystem.
• Strong expertise in performance optimization, debugging, and profiling for live games or experiences.
• Proficiency in Lua, including scripting for tooling, automation, or diagnostics; familiarity with Python, C#, and .NET is a plus.
• Experience with Roblox Studio workflows, tools, and production pipelines.
• Ability to collaborate effectively across technical and non-technical teams.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
• A creator-first mindset, demonstrating empathy, patience, and professionalism in high-pressure situations.
• A proactive, self-directed approach, with strong ownership over work and personal workflow management.

Responsibilities

• Serve as a technical point of contact for creators, providing hands-on support, guidance, and best practices.
• Diagnose and resolve performance, stability, and scalability issues in live games and experiences.
• Own and manage high-priority creator escalations, including participation in an on-call rotation covering weekends and holidays (with flexible scheduling and compensatory time off).
• Partner with product and engineering teams to coordinate real-time responses to platform incidents and creator-impacting issues.
• Act as a communication bridge between creators and internal teams, ensuring clarity, transparency, and timely updates.
• Build internal tools and workflow automations (e.g., using Python) to improve response times, data visibility, and team efficiency.

Skills

Game development

Performance optimization

Debugging

Profiling

Live operations

On-call support

Communication

Creator ecosystem

Education

Bachelor's degree in a technical field or equivalent practical experience

Tools

Lua

Python

C#

.NET

Job description

Roblox Corporation in San Mateo, CA, is seeking a Technical Developer Connections Manager to support and scale the creator ecosystem. You will serve as a technical partner across strategic genres, handle priority escalations, and collaborate with product and engineering on platform incidents.

You’ll leverage Roblox Studio, performance optimization, and live-ops troubleshooting to help creators build stable, high-performing experiences while strengthening relationships across the platform.