DEV 0503 Guest Services Staff

Rink Management Services Corporation; Oklahoma City (OK); On-site; USD 14,000 - 17,000; Part time

Job summary

Rink Management Services Corporation is seeking a seasonal attendant for a busy ice rink in Oklahoma City. The role focuses on delivering excellent customer service, greeting guests, handling cash, and assisting with equipment and skate rentals.

Responsibilities include maintaining a clean, safe facility, sanitizing skates, and reporting discrepancies. Availability for evenings, weekends, and holidays is required, with responsibilities around ice-area operations and guest assistance.

Qualifications

• Must be available to work evenings, weekends, and holidays.
• Must be at least 16 years of age.
• Excellent customer service experience is required.

Responsibilities

• Greet guests promptly and politely and give directions to the facility.
• Handle cash and register transactions accurately.
• Disinfect and return skates to racks; sharpen skates as needed.
• Assist customers with equipment and rentals.
• Daily cleaning tasks and overall facility maintenance.
• Attend all training sessions and staff meetings.
• Be ready to work immediately at the start of your shift.

Skills

Customer service

Cash handling

Communication

Cash register

Tools

Cash register

Job description

DescriptionThis is a seasonal position and performs duties for a variety of positions with primary focus on excellent customer service at a busy ice rink.Duties and ResponsibilitiesPractice excellent customer serviceGreet all guests promptly and politelyAbility to give guests proper directions to the facility within local surrounding areaCommunicate clearly and professionally with guests and staffExecute policies and procedures professionally and accuratelyAccurately handle cash and register transactionsProcess transactions for purchases and rentalsResponsible for alerting managers on any discrepancies with the cash registerPass out skates to guestsReturn skates to skate racksDisinfect skatesClean/wipe down skates upon returnUse skate sharpening equipment to sharpen skatesDaily cleaning tasks within departmentRequired to attend all training sessions and staff meetingsMaintain a clean and safe facilityRequired to be ready to work immediately at time of scheduled shiftAssist customers with equipmentAny other duties as assignedQualificationsMust be available to work evenings, weekends, and holidaysMust be at least 16 years of ageExcellent customer service experienceCash handling experience preferredWorking ConditionsThe position is located at a recreational or outdoor facility. Work may be done both indoors and outdoors. The majority of work will be done on or around ice.Physical RequirementsPosition can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, pulling and ice skating.