Detroit Front Desk Guest Experience Pro

MGM Resorts International; Detroit (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Wellness program

Health & income protection

Discounts on meals and products

Free employee meals

Promotion opportunities

Volunteer opportunities

Partner discounts

Job summary

Join MGM Grand Detroit as a Front Desk Representative to deliver welcoming, efficient service from arrival through checkout. You will manage guest interactions, assist with reservations, and support financial transactions with accuracy while maintaining privacy and security.

The role requires strong communication, cash handling, and familiarity with hotel software. Weekend and holiday shifts are included, with employee dining and benefit options available.

Qualifications

• Experience in guest services or hospitality preferred.
• Strong listening and problem-solving skills.
• Comfortable with cash handling and basic accounting.
• Proficient with hotel front desk software and standard apps.

Responsibilities

• Greet guests warmly and manage check-in/check-out efficiently.
• Handle guest requests, complaints, and payments per service standards.
• Coordinate with housekeeping to meet guest needs and maintain room readiness.
• Balance cash and process charges accurately while safeguarding guest information.

Skills

Guest service

Active listening

Cash handling

Front desk etiquette

Education

High School Diploma or GED

Tools

Hotel management software

MS Office

Job description

Join MGM Grand Detroit as a Front Desk Representative to deliver welcoming, efficient service from arrival through checkout. You will manage guest interactions, assist with reservations, and support financial transactions with accuracy while maintaining privacy and security.

The role requires strong communication, cash handling, and familiarity with hotel software. Weekend and holiday shifts are included, with employee dining and benefit options available.