Hotel Front Desk Representative - MGM Grand Detroit

MGM Resorts International; Detroit (MI); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Wellness program

Health & income protection

Discounts on meals and products

Free employee meals

Promotion opportunities

Volunteer opportunities

Partner discounts

Resumo da oferta

Join MGM Grand Detroit as a Front Desk Representative to deliver welcoming, efficient service from arrival through checkout. You will manage guest interactions, assist with reservations, and support financial transactions with accuracy while maintaining privacy and security.

The role requires strong communication, cash handling, and familiarity with hotel software. Weekend and holiday shifts are included, with employee dining and benefit options available.

Qualificações

• Experience in guest services or hospitality preferred.
• Strong listening and problem-solving skills.
• Comfortable with cash handling and basic accounting.
• Proficient with hotel front desk software and standard apps.

Responsabilidades

• Greet guests warmly and manage check-in/check-out efficiently.
• Handle guest requests, complaints, and payments per service standards.
• Coordinate with housekeeping to meet guest needs and maintain room readiness.
• Balance cash and process charges accurately while safeguarding guest information.

Conhecimentos

Guest service

Active listening

Cash handling

Front desk etiquette

Formação académica

High School Diploma or GED

Ferramentas

Hotel management software

MS Office

Descrição da oferta de emprego

Detroit, Michigan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join the team that defines world-class hospitality in the heart of Detroit. MGM Grand Detroit is seeking a friendly, professional, and service-driven Front Desk Representative to create exceptional guest experiences from the moment they arrive.

THE STARTING RATE: $18.70

THE DAY-TO-DAY:

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish

THE IDEAL CANDIDATE:

• Guest service experience
• Strong listening skills to understand guest needs and concerns, ensuring satisfaction and resolving issues promptly
• Comfortable and proficient in using hotel management software (e.g., booking systems, reservation software), computer software (e.g., Outlook, MS Word, Excel) and other front desk technology
• Must have a High School Diploma, GED or equivalent
• Work varied shifts, to include weekends and holidays

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Health & Income Protection Benefits (For eligible employees)
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community
• Other various discounts with company partners such as travel, electronics, online shopping, and many more!