Detention Custody & Victim Services Coordinator

Lukos; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Lukos is seeking a Custody and Removal Coordinator to support ICE detention facilities and field offices. The role focuses on assisting detained noncitizens, coordinating language interpretation, and ensuring access to needed services while aligning with agency policies and detention standards.

The position requires bilingual English/Spanish proficiency, experience in case management, and the ability to navigate a high-stakes, security-conscious environment.

Qualifications

• Bachelor’s degree in Social work, Psychology, or an equivalent degree.
• Master’s degree or equivalent advanced degree preferred but not required.
• Fluent in English and Spanish, written and oral.
• At least two years of related experience with victims or trauma-informed programming.
• Experience with and understanding of crisis situations and vulnerable populations.

Responsibilities

• Assist detained noncitizens with needs, requests, and complaints via ICE processes.
• Support parent/child communication and child welfare involvement for noncitizens.
• Coordinate disability accommodations with detention facilities and ERO HQ.
• Facilitate discussions on policies, detention standards, and sensitive topics with detained individuals.
• Provide language interpretation for facility and ERO staff.
• Offer referrals to care providers and coordinate follow-ups to prevent incidents.
• Conduct wellness checks for vulnerable individuals and assist with release planning.
• Meet newly detained noncitizens to answer questions and orient them to CRC services.
• Support specialized housing units and programs for vulnerable populations.
• Develop and maintain a national resource database for CRC and ERO use.

Skills

English fluency

Spanish fluency

Case management

Interpersonal skills

Multicultural environment

Education

Bachelor’s degree in Social work, Psychology, or an equivalent degree

Master’s degree or equivalent advanced degree preferred

Tools

Microsoft Word

Excel

Outlook

SharePoint

Job description

Lukos is seeking a Custody and Removal Coordinator to support ICE detention facilities and field offices. The role focuses on assisting detained noncitizens, coordinating language interpretation, and ensuring access to needed services while aligning with agency policies and detention standards.

The position requires bilingual English/Spanish proficiency, experience in case management, and the ability to navigate a high-stakes, security-conscious environment.