Detail-Oriented Customer Service Specialist | 401k & PTO

Champion Home Builders, Inc.; Ephrata (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k match

Paid vacation

Paid holidays

Insurance: health, dental, vision

Job summary

Champion Home Builders, Inc. in Ephrata, PA is seeking a Customer Service Representative to support homeowners and contractors by phone and email, recording information and processing service orders.

This non-exempt role emphasizes accuracy, teamwork, and a commitment to high-quality customer service within a manufacturing environment. Benefits include 401k, paid vacation and holidays, and comprehensive insurance offerings.

Qualifications

• Experience in customer service is required and prior housing industry exposure is a plus.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and accurate data entry.

Responsibilities

• Interviews customers by phone to gather information and record interview details.
• Review and process service orders and ensure correct parts are assigned.
• Guide contractors working for the plant and coordinate with internal teams.
• Enter service orders into the service system and file completed work orders.

Skills

Customer service

Phone support

Attention to detail

Communication skills

Work ethic

Tools

Microsoft Office

Job description

Champion Home Builders, Inc. in Ephrata, PA is seeking a Customer Service Representative to support homeowners and contractors by phone and email, recording information and processing service orders.

This non-exempt role emphasizes accuracy, teamwork, and a commitment to high-quality customer service within a manufacturing environment. Benefits include 401k, paid vacation and holidays, and comprehensive insurance offerings.