Customer Service Representative Ephrata PA

Champion Homes; Ephrata (Lancaster County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401k match

Paid vacation

Paid holidays

Health insurance

Job summary

Champion Home Builders, Inc. is seeking a Customer Service Representative for our Ephrata, PA manufacturing location. The role focuses on customer interviews, order entry, and coordination with contractors.

You will handle service orders, ensure accurate parts assignment, and maintain meticulous records while delivering strong customer service in a manufacturing environment.

Qualifications

• Interviews customers, gathers information, and records interview information into a computer.
• Reviews retailer checkout sheets for items wrong with the home when it arrives at the lot.
• Guides contractors working for their plant.
• Enters service orders into the service system.
• Assigns the correct parts to each item on the service order.
• Files completed work orders.

Responsibilities

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with the home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign the correct parts to each item on the service order.
• File completed work orders.

Skills

Customer service

Communication

Attention to detail

Tools

Microsoft Office

Job description

Good Life Begins With A Good Company.

Champion Home Builders, Inc. wants YOU! We are seeking to hire a Customer Service Representative to join our team in the Ephrata, PA, manufacturing location.

WHAT DO WE OFFER

• 401k plan with company match
• Paid vacation
• Paid holidays
• Medical, Rx, Dental, vision, and life insurance.

WHO IS CHAMPION HOME BUILDER, INC

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

FLSA Status: Non-Exempt

Summary

Interviews customers, gathers information, and records interview information into a computer for customer service by performing the following duties:

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with the home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign the correct parts to each item on the service order.
• File completed work orders.

Competencies

• Must have strong attention to detail
• Must provide a high level of customer service
• Must have strong communication skills, both internal (Champion) and external (Customers)
• Must have a great work ethic
• Must live the Champion Operating Principles

Qualifications

• Must have working knowledge of Microsoft Office
• Previous experience in manufactured/modular housing is desired

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.

Background check and Drug Screen are required