Customer Service Representative Ephrata PA

Champion Home Builders, Inc.; Ephrata (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k match

Paid vacation

Paid holidays

Insurance: health, dental, vision

Job summary

Champion Home Builders, Inc. in Ephrata, PA is seeking a Customer Service Representative to support homeowners and contractors by phone and email, recording information and processing service orders.

This non-exempt role emphasizes accuracy, teamwork, and a commitment to high-quality customer service within a manufacturing environment. Benefits include 401k, paid vacation and holidays, and comprehensive insurance offerings.

Qualifications

• Experience in customer service is required and prior housing industry exposure is a plus.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and accurate data entry.

Responsibilities

• Interviews customers by phone to gather information and record interview details.
• Review and process service orders and ensure correct parts are assigned.
• Guide contractors working for the plant and coordinate with internal teams.
• Enter service orders into the service system and file completed work orders.

Skills

Customer service

Phone support

Attention to detail

Communication skills

Work ethic

Tools

Microsoft Office

Job description

Good Life Begins With A Good Company. Champion Home Builders, Inc. wants YOU! We are seeking to hire a Customer Service Representative to join our team in the Ephrata, PA, manufacturing location.

What do we offer?

• 401k plan with company match
• Paid vacation
• Paid holidays
• Medical, Rx, Dental, vision, and life insurance.

Who is Champion Home Builder, Inc?

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

FLSA Status

Non-Exempt

Summary

Interviews customers, gathers information, and records interview information into a computer for customer service by performing the following duties:

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with the home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign the correct parts to each item on the service order.
• File completed work orders.

Competencies

• Must have strong attention to detail
• Must provide a high level of customer service
• Must have strong communication skills, both internal (Champion) and external (Customers)
• Must have a great work ethic
• Must live the Champion Operating Principles

Qualifications

• Must have working knowledge of Microsoft Office
• Previous experience in manufactured/modular housing is desired

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.