Detail-Driven Order Entry Specialist

Guardian Protection Products; Vernon Hills (IL); Presencial; USD 29.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Life insurance

Disability insurance

Business travel insurance

401(k) plan after 3 months

Vacation and sick days

Parental leave

Descripción de la vacante

Guardian Protection Products is seeking an Order and Data Entry Rep in Vernon Hills, IL. The role involves reviewing, verifying and entering customer and sales orders into the system with accuracy and speed.

You will identify accounts, verify details, and communicate with multiple departments to ensure on-time deliveries while maintaining meticulous records and enabling efficient resolution of discrepancies.

Formación

• 10-Key experience by touch
• Prior order entry/customer service experience
• Basic understanding of Excel and Word. SAP a plus
• Strong attention to detail
• Ability to prioritize workload and handle work with a sense of urgency
• Effective written and verbal communication skills
• Must be able to work well with others/good team player

Responsabilidades

• Identify appropriate customer account number prior to manually entering customer purchase order.
• Enter manual orders into SAP system within 24 hours of receipt.
• Respond to requests: identifying discrepancies or problems related to orders.
• Provide appropriate pricing or customer service rep documents needed for correction.
• Provide clear and concise notes within the order with corrections needed by pricing team or CS Rep
• Confirm customers' name, address, and billing information are correct.
• Verify product numbers and specifications of items to be purchased, and enter this information on order documents.
• Check inventory records to determine the availability of requested merchandise.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Receive and respond to customer complaints.

Conocimientos

10-Key by touch

Order entry

Customer service

Excel

Word

SAP

Attention to detail

Prioritization

Communication

Team player

Herramientas

SAP

Excel

Word

Descripción del empleo

Guardian Protection Products is seeking an Order and Data Entry Rep in Vernon Hills, IL. The role involves reviewing, verifying and entering customer and sales orders into the system with accuracy and speed.

You will identify accounts, verify details, and communicate with multiple departments to ensure on-time deliveries while maintaining meticulous records and enabling efficient resolution of discrepancies.