Auto Verifications Specialist

OneMain Financial; Phoenix (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Paid volunteer time

Job summary

OneMain Financial is seeking an Auto Verifications Specialist in Tempe, AZ. You will support the auto finance process by reviewing and validating documentation for accuracy and compliance. Ideal candidates have strong attention to detail and excellent communication skills.

The role requires customer service experience and an ability to resolve discrepancies. The position offers a full-time schedule with various health benefits, a 401(k) plan, and paid time off. Join a committed team at OneMain dedicated to improving financial well-being.

Qualifications

• 1 year of customer service experience.
• Experience in financial services, lending, automotive or document review preferred.
• Ability to work effectively in a team environment.

Responsibilities

• Review and verify customer and loan documentation for accuracy and compliance.
• Resolve missing information by communicating with customers and partners.
• Research and resolve documentation discrepancies.

Skills

Attention to detail

Communication skills

Organizational skills

Customer focus

Technical aptitude

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

The Auto Verifications Specialist supports the auto finance process by reviewing and validating customer and loan documentation to ensure accuracy, completeness, and compliance with company policies and regulatory requirements. This role is ideal for someone who is detail-oriented, organized, customer-focused, and enjoys solving problems.

In the Role

• Review and verify customer and loan documentation for accuracy and compliance
• Resolve missing information by communicating with customers, dealerships, and internal partners
• Research and resolve documentation discrepancies
• Utilize internal systems to accurately process and maintain information
• Deliver excellent service while collaborating with team members and business partners

Requirements

• High school diploma or GED
• 1 year of customer service experience
• Strong attention to detail, communication and organizational skills
• Customer-focused with an investigative mindset and commitment to accuracy
• Technical aptitude and ability to work effectively in a team environment
• Working knowledge of Microsoft Office Suite, including Excel and Word

Preferred

• Experience in financial services, lending, automotive or document review
• Experience working in a fast-paced environment with multiple priorities

Location

On site in Tempe, AZ

Schedule

Hours of operation are Monday-Saturday 6a-8p AZ time (7a-9p Daylight Savings time). The schedule is 40 hours per week within hours of operation, which includes every other Saturday.

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer‑first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Benefits

• Health and well‑being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)