Detail-Driven Loan Processing Specialist

FirstBank; Abingdon, Northern (VA, KY); Hybrid; USD 24,000 - 33,000; Full time

Benefits offered by this job

PTO Leave 20 days/year

11 paid holidays

Medical, Dental, Vision

401K/ESOP

Life insurance

Long-term disability

Weekday schedule 8:30-5:00

Job summary

First Bank and Trust in Abingdon, VA is seeking a Loan Processor to support loan officers by processing new and renewal loans, ensuring accuracy and compliance with bank policies and regulatory requirements.

The role emphasizes attention to detail, strong communication with applicants and third parties, data entry, and timely updates throughout the loan lifecycle. The position offers a Monday–Friday schedule with a comprehensive benefits package including PTO, insurance, and a 401(k) plan.

Qualifications

• High school diploma or equivalent - required.
• Associate's degree in accounting, business, finance, communications, or marketing - preferred
• Three or more years of customer service experience or loan experience - preferred
• Strong listening, written and verbal communication skills.
• Ability to handle confidential information.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office Word and Excel.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Review, verify, and process loan applications for accuracy and completeness.
• Ensure loans comply with bank policies, procedures, and regulatory requirements.
• Communicate with loan officers, applicants, and third parties to gather required documentation.
• Input loan data into internal systems and maintain accurate records.
• Monitor loan files and follow up on outstanding documentation to meet deadlines.
• Provide timely updates to the loan officers and applicants throughout the loan process.
• Monitor maturing loans and collections reports.
• Process paid off loans to include preparing and recording Deed of Trust Releases, Certificates of Satisfaction, and title releases.
• Answer the phone and assist customers with balance inquiries, transfers, payments, etc.
• Be knowledgeable about and cross sell all First Bank and Trust products and services.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma or equivalent

Associate's degree in accounting, business, finance, communications, or marketing

Tools

Microsoft Word

Microsoft Excel

Job description

First Bank and Trust in Abingdon, VA is seeking a Loan Processor to support loan officers by processing new and renewal loans, ensuring accuracy and compliance with bank policies and regulatory requirements.

The role emphasizes attention to detail, strong communication with applicants and third parties, data entry, and timely updates throughout the loan lifecycle. The position offers a Monday–Friday schedule with a comprehensive benefits package including PTO, insurance, and a 401(k) plan.