Loan Processor: Efficient Closings & Customer Service

FIRST BANK AND TRUST COMPANY; Abingdon (VA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

PTO Leave: 20 days per year

11 paid holidays

Medical, Dental and Vision Insurance

401K/ESOP Plan

Basic life insurance

Long-term disability insurance

Monday-Friday 8:30 to 5:00

Job summary

First Bank and Trust in Abingdon, VA is seeking a Loan Processor to support loan closings and ensure accuracy in processing loans. The role requires attention to detail, organizational skills, and a commitment to exceptional customer service.

The position collaborates with loan officers and applicants, handles documentation, and ensures compliance with bank policies and regulatory requirements. Growth opportunities exist within a customer-focused banking environment.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in Accounting, Business, Finance, Communications, or Marketing preferred.
• Three or more years of customer service or loan experience preferred.
• Strong listening, written and verbal communication skills.
• Ability to handle confidential information.
• Proficiency in Microsoft Office Word and Excel.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Review, verify, and process loan applications for accuracy and completeness.
• Ensure loans comply with bank policies, procedures, and regulatory requirements.
• Communicate with loan officers, applicants, and third parties to gather required documentation.
• Input loan data into internal systems and maintain accurate records.
• Monitor loan files and follow up on outstanding documentation to meet deadlines.
• Provide timely updates to loan officers and applicants throughout the loan process.
• Monitor maturing loans and collections reports.
• Process paid off loans including Deed of Trust Releases, Certificates of Satisfaction, and title releases.
• Answer the phone and assist customers with balance inquiries, transfers, payments, etc.
• Be knowledgeable about and cross sell all First Bank and Trust products and services.

Skills

Customer service

Communication

Microsoft Office

Attention to detail

Education

High school diploma

Associate's degree

Tools

Microsoft Word

Microsoft Excel

Job description

First Bank and Trust in Abingdon, VA is seeking a Loan Processor to support loan closings and ensure accuracy in processing loans. The role requires attention to detail, organizational skills, and a commitment to exceptional customer service.

The position collaborates with loan officers and applicants, handles documentation, and ensures compliance with bank policies and regulatory requirements. Growth opportunities exist within a customer-focused banking environment.